In this article:
Navigating to the 'Staff settings' page
Your Fullscript dispensary supports multiple practitioners and staff members for clinics and private practices with multiple employees. You can add new and review existing staff members from the Staff settings page.
To get there, open the practitioner menu, then select Staff settings. On mobile devices, tap the menu icon ( ) and select your avatar to open the practitioner menu, then tap Staff settings.
Selecting Staff settings from the practitioner menu to manage staff accounts.
New practitioners can be added to your dispensary from your Staff settings page. To invite a practitioner, click the Practitioners tab then click Add new. Complete required fields, including selecting the practitioner type, then click Send invite. Invited practitioners must activate their accounts from the invitation email before they can log in.
The Add new practitioner modal
Additional practitioners can create treatment plans and add patients to the dispensary. To allow additional practitioners to create new plans and view plan history for all patients in the dispensary, global patient access must be enabled. This setting is enabled by default.
Select Add new to invite practitioners to your dispensary.
Administrative staff can also be added to your dispensary from your Staff settings page. Under the Staff tab, click Add new. Complete required fields then click Send invite to invite them to the dispensary. Invited staff must activate their accounts from the invitation email before they can log in.
Selecting Add new to invite additional staff members to your dispensary.
Accepting and resending invitations
New practitioners and staff will receive invitations to their email inbox once an account has been created with their email address. They must accept the invitation to be able to sign in to the dispensary.
If the invite can't be found, try checking spam and junk folders first. If it still isn't found, you can try resending the invitation before contacting our support team.
To resend an invitation:
- Click on your avatar and select Staff settings from the menu. On mobile devices, tap the menu icon ( ) followed by your avatar to open the menu, then tap Staff settings.
- Locate the account needing their invitation to be resent under the Practitioners or Staff tab.
- Click the options menu ( ) and select Resend invite.
Tip! Lost invites may be the cause of an error when the email address was entered. To review and correct the login and invite email for new staff, click Edit info from the more options menu. Correct as needed then resend the invite.
'Email already taken' error
If you receive an 'Email already taken' error when adding a practitioner or staff member to your dispensary, this means that the email is already in use by another account. Since an email can only support one practitioner or staff account, we recommend using an alternate email.