Fullscript Support

We’re here to help.

👋 Welcome to Fullscript’s Support Center!

Find how-tos, videos, policies, and other resources to help you manage orders, set up your account, learn about features, and more.

Practitioner accountsMoving your Rupa account to Fullscript

Fullscript and Rupa are coming together to support whole-person care in one platform. Once your practice is eligible, you’ll be guided through a short...

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Patient accountsHow auto refills work with Fullscript

Auto refills are a flexible, automated service that allows you to schedule recurring orders, making it easier to follow your plan without adding to yo...

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OrdersTracking your order (patients and clients)

As your order ships, we’ll send a tracking number to the email associated with your Fullscript account. You can also find tracking details on your Ord...

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Lab testing with Fullscript explained

Fullscript partners with leading lab companies to help you complete your testing and access your results in one place. This article explains what to...

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Profit dispensaries

By converting to a profit account, you can earn a margin of the sales placed through your dispensary. To do so, you’ll need to enter your tax informat...

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OrdersShipping heat-sensitive products

Most heat-sensitive products are designed to withstand typical shipping conditions and don’t need cold packs. If a manufacturer indicates that a produ...

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Still have questions?

We’re here to help! Our support team works directly with practitioners and patients to take the hassle out of healthcare.