If your practice has in-progress Rupa orders, those orders continue on Rupa until the Rupa login closes January 20, 2027. After that, they continue on Fullscript if you’ve moved your Rupa data to Fullscript.
This article explains how in-progress Rupa orders are handled before and after the Rupa login closes.
Before your account moves
Starting October 30, 2026, Rupa is view-only for practitioners, and new lab orders start on Fullscript. In-progress and unpaid Rupa orders continue on Rupa as usual.
Rupa stays view-only until the Rupa login closes January 20, 2027.
What happens to in-progress Rupa orders
How in-progress orders are handled depends on whether you’ve moved your Rupa data.
If you’ve moved your Rupa data
- Before January 20, 2027: Patients pay for and complete orders on Rupa as usual. This includes patient instructions, kit tracking, and phlebotomy workflows. Patients also receive their results through Rupa.
- Early January 2027: You and any patients with open orders get a message explaining that their orders will continue on Fullscript.
- On and after January 20, 2027: Orders continue on Fullscript. Unpaid orders are paid on Fullscript. Paid orders awaiting collection have instructions and requisitions in Fullscript. Testing already in progress continues at the lab that has the sample, and results appear in Fullscript.
Once your orders move to Fullscript, learn more about managing labs on Fullscript.
If you haven’t moved your Rupa data
Starting December 4, 2026, patients with unpaid or in-progress orders get an email with instructions for completing their testing before the Rupa login closes. If you move your Rupa data before December 4, your patients won’t get this email.
Patients are asked to:
- Pay for unpaid orders by December 23, 2026. Unpaid orders are canceled after December 23.
- Have blood drawn, or collect and ship specialty lab samples, by January 6, 2027.
For blood labs like Quest, Access Medical, and Labcorp, collecting means having blood drawn. For specialty labs, it means collecting the sample and shipping it back to the lab. January 6 is a recommended date, not a cancellation date.
On January 20, 2027, paid orders that haven’t been collected are canceled. Samples already collected are still processed. After January 20, you and your patients can request results by emailing labs@fullscript.com.
If you move your Rupa data after the December 4 emails, eligible open orders still move to Fullscript.
Unpaid Rupa orders
Where patients pay depends on whether you’ve moved your Rupa data:
- If you’ve moved: Patients pay on Rupa before January 20, 2027, and on Fullscript on and after January 20.
- If you haven’t moved: Patients pay on Rupa by December 23, 2026. Unpaid orders are canceled after December 23.
Orders that can’t continue on Fullscript
Some orders can’t continue on Fullscript, even if you’ve moved your Rupa data:
- Orders with expired kits or requisitions
- Open orders for patients in New York, New Jersey, or Rhode Island
These orders are canceled and eligible for a full refund. For refund details, see Requesting refunds for lab orders placed through Rupa.
Result notifications
After your account moves, result notification emails will come from Fullscript, similar to how you received result notifications from Rupa.
If your practice routed result notifications to another team member in Rupa, those notification preferences will carry over.
Interpretations for blood lab orders
Blood lab orders that resulted after your move will still receive a Fullscript interpretation once results are finalized.
Blood labs that were both ordered and resulted on Rupa don’t have an interpretation experience in Fullscript. Access the original report in Rupa until the Rupa login closes January 20, 2027. After that, request the report by emailing labs@fullscript.com.
Historical Rupa blood lab data will continue to support longitudinal trend tracking in Fullscript moving forward, regardless of where a lab resulted.
What patients will see
After results are available, patients who log in to their Rupa portal before January 20, 2027, will see prompts encouraging them to continue their care experience with their provider on Fullscript. After the Rupa login closes, patients request results by emailing labs@fullscript.com.