Canceling scheduled auto refills

Last modified: October 2, 2025

These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...

Order cancellations and modification requests

Last modified: October 1, 2025

We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...

Managing your auto refill schedule

Last modified: January 13, 2026

You can modify Autoship orders at any time from the Autoship page in your account.

Placing an order

Last modified: December 3, 2025

Learn about getting healthcare's best products shipped right to your door.

Tracking your wholesale order

Last modified: January 6, 2026

Tracking information is accessible in your account and is also shared by email as orders leave our warehouse.

Wholesale checkout experience

Last modified: March 12, 2026

When you’re finished building your wholesale order, proceed to wholesale checkout to place your order for fulfillment. Select the shopping cart ...

Payout reports

Last modified: September 12, 2025

Various reports are available for accounts that have opted to make a profit. These reports, including Payout reports, can be viewed and downloaded fro...

Patient shipping policy

Last modified: March 6, 2026

Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.