Last modified: October 2, 2024
Patient shipping policy
US patient shipping rates
Shipping within the US | Standard 4-7 business days | Priority 1-3 business days |
---|---|---|
Orders under $50 | $8.75 | $11.95 |
Orders $50 or more | FREE | $4.95 |
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping. This discount is automatically applied to eligible orders in checkout.
Canadian patient shipping rates
Shipping within Canada | Standard 4-7 business days | Priority 1-3 business days |
---|---|---|
Orders under $150 | $3.99 | $7.95 |
Orders $150 or more | FREE | FREE |
Orders with a subtotal of $150 or more before shipping fees and taxes are eligible for free standard or priority shipping. This discount is automatically applied to eligible orders in checkout.
International shipping
Fullscript can only send shipments to locations within the US or Canada, or to US military addresses via USPS. International shipping is not available, and we don’t support freight forwarding cross-border.
Same-day shipping deadline
Orders placed on business days before 3:00 pm ET are shipped same-day. Orders placed on weekends and holidays will ship the following business day.
Cancellations
Shipments are processed as soon as possible. As a result, we cannot cancel orders once they’ve been submitted.
Returns
Products must be unopened and purchased within the last 30 days to be eligible for return. Please click here to start your return request with our chatbot and our team will get back to you with your return information. Return shipping labels aren’t provided. See Refunds & Returns for more details.
Missing and damaged shipments or products
Please see Missing and damaged shipments for more information, including how to request a replacement or refund. Our Customer Success team is happy to help.
Heat-sensitive products
Certain products, including some probiotics and fish oils, are heat-sensitive. While these items are sensitive to temperature changes, they are designed to remain effective, even if exposed to some fluctuations during transit.
Only some heat-sensitive products ship with a cold pack. Cold packs may not arrive frozen, but don’t be alarmed— they help keep the product cooler than outside conditions even after thawing.
Although labeled as heat-sensitive, these products are made to compensate for any potential losses during shipping, ensuring the product remains effective. Long-term storage is still the key factor in maintaining the quality and efficacy of these items. Please refer to the product label for specific storage instructions.
Please see Heat-Sensitive products for more information.
Autoship order shipping rates
Shipping fees are applied to each Autoship order created in your account. Products scheduled to ship together can be identified by a single order subtotal. Multiple Autoship orders with unique shipping dates and frequencies can be created, but each Autoship order is subject to a shipping fee where applicable.
To be eligible for free shipping, individual orders must meet the free shipping threshold in your region. Please refer to the tables below for applicable shipping rates.
Autoship orders with shelf-stable products
Orders shipping with shelf-stable products will default to our standard shipping method.
Shipping region | Order subtotal | Standard 4-7 business days | Priority 1-3 business days |
---|---|---|---|
US | $50+ USD | FREE | $4.95 |
Less than $50 USD | $8.75 | $11.95 | |
Canada | $150+ CAD | FREE | FREE |
Less than $150 CAD | $3.99 | $7.95 |
Autoship orders with heat-sensitive products
Orders shipping with heat-sensitive products will defualt to our priority shipping method.
Shipping region | Order subtotal | Priority 1-3 business days | Standard 4-7 business days |
---|---|---|---|
US | $50+ USD | $4.95 | FREE |
Less than $50 USD | $11.95 | $8.75 | |
Canada | $150+ CAD | FREE | FREE |
Less than $150 CAD | $7.95 | $3.99 |
Heat-sensitive products may ship with ice packs depending on packaging requirements communicated by our brand partners, but many products don’t require this extra precaution. Products are manufactured to withstand time in transit, including the time it takes for products to reach our warehouses and make a second trip to our customers. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products.