Managing your auto refill shipping and payment
Last modified: January 16, 2026
Auto refills are designed to make staying on track with your plan simple and stress-free. Managing your shipping and payment settings ensures your ord...
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Paying for your order
Last modified: March 6, 2026
We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases.
Missing and damaged shipments or products
Last modified: September 2, 2025
Damaged products If your order arrives damaged, you can request a replacement or refund, and we’ll be happy to help. Qualifying damage includes brok...
Labs billing and payment
Last modified: December 9, 2025
Fullscript offers flexible billing options for labs so you can choose the method that fits your workflow for each order. Lab billing works differently...
Backorders, out of stocks, and approximate restock dates
Last modified: December 10, 2025
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: &n...
Fulfilling your order and possible partial shipments
Last modified: August 21, 2025
We do our best to ship your order in as few shipments as possible. However, inventory availability may require multiple shipments to complete your ord...
Account activity and balance report
Last modified: December 12, 2025
This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first successful pay...
Managing your shopping cart
Last modified: February 10, 2026
Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t carry over...
Return policy
Last modified: February 18, 2026
You can request a return for unopened products purchased within the last 30 days. Heat-sensitive items are eligible as long as they meet the requireme...
Wholesale shipping policy
Last modified: January 28, 2026
The shipping rates here apply to wholesale orders placed by dispensary owners and affiliated practitioners.