Payout reports
Last modified: July 17, 2024
Payout reports Various reports are available for accounts that have opted to make a profit. These reports, including Payout reports, can be viewed and...
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Managing your shopping cart
Last modified: August 26, 2024
Overview Your shopping cart is unique to your patient account. If you have multiple patient accounts and switch from one to another, items in your car...
Order cancellations and modification requests
Last modified: August 12, 2024
Overview When it comes to distribution, our goal is to get shipments picked and packed as quickly as possible. This means we’re often unable to ...
Missing and damaged shipments or products
Last modified: July 24, 2024
Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...
Paying for your order
Last modified: August 23, 2024
Overview We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases...
Communication and email preferences
Last modified: July 24, 2024
Managing your Fullscript communication preferences Unsubscribing from Fullscript emails and push notifications Communication preference settings for y...
Fulfilling your order and possible partial shipments
Last modified: September 6, 2024
Fulfilling your order We make every effort to get your shipments to you in as few shipments as possible. Inventory availability may require multiple s...
How do I cancel my scheduled Autoship orders?
Last modified: May 28, 2024
To cancel your scheduled Autoship orders:
I’m missing product(s) from my order. Where are they?
Last modified: July 25, 2024
We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...
Canceling plans
Last modified: August 16, 2024
Overview Plans can be canceled if they no longer apply to a patient. Once canceled, the plan is removed from the patient’s account immediately a...