Order FAQs
Back to Orders- I’m missing product(s) from my order. Where are they?
- Will I receive a confirmation email after placing my order?
- I’m a patient. How do I place an order?
- I’m a patient. Can I place an order through chat support?
- How do I enter a new shipping address?
- I’m a patient. How do I track my order?
- I’m a patient. Can I only order products by the quantity in my plan?
- I’m a patient. Can I reorder a product?
- Do you accept PayPal?
- I’m a patient. Am I receiving a discount off my order?
- Where will my order ship from?
- My order hasn’t arrived. When can I expect delivery?
- My order shipped with an icepack that arrived melted. Are my products safe?
- Will my order ship the same day I place it?
- I’m being charged a shipping fee — how do I get free shipping?
- Do you ship internationally?
- How much is shipping within the United States?
- Can my order ship to a military address?
- A product I ordered is on backorder. When will it ship?
- How much is shipping within Canada?