A product I ordered is on backorder. When will it ship?
Last modified: May 26, 2024
Typically, products that are temporarily out of stock are replenished within 10-14 business days. US orders US customers can order backordered product...
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My order hasn’t arrived. When can I expect delivery?
Last modified: October 31, 2024
We email your tracking information as shipments leave our warehouses. First, refer to your tracking information for an estimated delivery date provide...
Do you provide return shipping labels?
Last modified: October 3, 2024
No, return shipping labels aren’t issued for product returns. However, as returns are received at our warehouse, we will issue a full refund for...
US dispensaries: Navigating your financial reports and 1099-K for tax purposes
Last modified: November 5, 2024
This article is intended for practitioners who received Form 1099-K from Fullscript. We suggest referring to US dispensaries: Reporting your income fo...
Tracking your wholesale order
Last modified: November 8, 2024
Tracking information is accessible in your account and is also shared by email as orders leave our warehouse.
Payout reports
Last modified: November 14, 2024
Various reports are available for accounts that have opted to make a profit. These reports, including Payout reports, can be viewed and downloaded fro...
Communication and email preferences
Last modified: November 6, 2024
Managing your Fullscript communication preferences Unsubscribing from Fullscript emails and push notifications Communication preference settings for y...
Heat-sensitive product storage and shipping recommendations
Last modified: November 29, 2024
Many different products can be considered heat-sensitive, and the concern with exposure can be quite variable.
Building your wholesale order
Last modified: December 3, 2024
Order from Fullscript’s wholesale supplement catalog to stock your shelves and dispense supplements in person.
My order shipped with an icepack that arrived melted. Are my products safe?
Last modified: May 26, 2024
Products may be heat-sensitive, but they aren’t heat-intolerant. All products carried by Fullscript are manufactured, stored, and distributed in...