Refunds, cancellations and editing an order
Last modified: August 12, 2024
If you need to request a refund, cancellation, or edit to your testing order, please contact our support team. Our team will help you navigate the nex...
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ChARM integration
Last modified: September 19, 2024
An introduction to ChARM ChARM EHR is a cloud-based online ambulatory Electronic Health Record (EHR), practice management, and medical billing solutio...
Tracking patient testing status
Last modified: September 19, 2024
Overview With our transparent status updates, your team will be able to monitor your patient’s progress through the entire testing process: from...
I’m a patient. What is a legacy discount?
Last modified: October 10, 2024
A legacy discount means that if you set up an Autoship order with an Autoship & Save discount, you’ll keep that original discount for as lon...
Quest Diagnostics experience
Last modified: August 22, 2024
Overview We partner with Quest Diagnostics to offer a fast and affordable blood lab testing experience. Easily access your Quest order and schedule yo...
I’m a patient. Can I sign up to be notified when a product is back in stock?
Last modified: July 23, 2024
Yes! To sign up for an email alert, click the more options menu ( ), then select Email me when in stock.
How can I deactivate my account?
Last modified: July 19, 2024
There isn’t an option to deactivate your account on your own. If you’d like to deactivate your account, please get in touch with our suppo...
Patient support
Last modified: September 25, 2024