Rupa Health is part of Fullscript, and more than 15,000 Rupa practitioners have already moved to Fullscript for labs. On January 20, 2027, the Rupa login closes for practitioners and patients. You can continue ordering labs on Fullscript.
Rupa will become view-only for all practitioners on October 30, 2026, and new lab orders will start on Fullscript. If you haven’t moved your Rupa data yet, there’s still time to transfer your patients, orders, and history.
This article covers the key dates, why and how to move your Rupa data, what happens to your patients’ orders, and where to get help. To learn more, read about Rupa Health joining Fullscript and the future of labs.
Key dates
These dates outline the changes on Rupa through January 20, 2027, including the deadlines that apply if you haven’t moved your Rupa data.
Date | What happens |
October 30, 2026 | Rupa becomes view-only for all practitioners, and new lab orders start on Fullscript. In-progress and unpaid Rupa orders continue on Rupa as usual. You can still transfer your Rupa data from your Rupa account. |
December 4, 2026 | If you haven’t moved your Rupa data, patients with unpaid or in-progress orders receive an email with deadlines to finish testing and instructions for requesting a refund. If you move before this date, your patients won’t receive this email. |
December 23, 2026 | Patients whose practitioners haven’t moved their Rupa data must pay any unpaid orders by this date. Unpaid orders are canceled after December 23. |
December 31, 2026 | The Rupa University login closes. Fullscript Academy is the new home for clinical education across labs and supplements. |
January 6, 2027 | Patients whose practitioners haven’t moved their Rupa data must have blood drawn or collect and ship their specialty lab samples by this date so results arrive before the Rupa login closes. |
January 20, 2027 | The Rupa login closes for practitioners and patients. Transfer your Rupa data by this date. If you’ve moved, your patients’ open orders continue on Fullscript. If you haven’t, orders that weren’t collected are canceled, and records are available for up to seven years by emailing labs@fullscript.com. |
Why move your Rupa data to Fullscript
Moving your Rupa data lets you manage your labs workflow in one place, alongside your patients’ supplement plans. When you move, you can:
- View each patient’s full lab history on Fullscript, including every Rupa order
- Track biomarker trends over time using your historical Rupa blood lab data
- Continue your patients’ in-progress and unpaid orders without restarting them
- Access your transferred data directly in your Fullscript account after January 20, 2027, without requesting records
How to move your Rupa data
Sign in to your Rupa account and follow the prompts to move to Fullscript. The move only takes a few minutes.
If you already have a Fullscript account, you’ll still need to move your Rupa data—it doesn’t transfer automatically.
If you manage more than one Rupa or Fullscript account, decide which Fullscript account will receive your Rupa labs data before you start.
For step-by-step instructions, see Moving your Rupa account to Fullscript. If you have questions about moving your Rupa data, email welcomerupa@fullscript.com.
What moves with you
When you move your Rupa data, the following information transfers to your Fullscript account automatically:
- Patients, including their demographic information and saved addresses
- Lab orders in every status, including past, in-progress, and unpaid orders
- Upcoming scheduled lab orders
- Favorites, custom panels, and bundles
- Preferred phlebotomists
- Results notification preferences
- Text snippets
Some open orders can’t continue on Fullscript. These includes orders with expired kits or requisitions and orders for patients in New York, New Jersey, or Rhode Island.
For the complete list, see Finding Rupa Health data in your provider account.
If you don’t move your data to Fullscript
Your Rupa account stays view-only until January 20, 2027. Until then, you can sign in to view past orders, access financial information, copy information from your Rupa Labshop, and download results.
After the Rupa login closes on January 20, your results remain securely stored for up to seven years. To request your results after the platform closes, email labs@fullscript.com.
Learn more about what it means to be view-only on Rupa.
Your patients’ unpaid and in-progress Rupa orders
What happens to your patients' unpaid and in-progress orders depends on whether you've moved your Rupa data.
If you've moved your Rupa data
Before January 20, 2027: Your patients continue paying for and completing their Rupa orders on Rupa, with the same instructions, emails, and portal experience. They’ll also receive their results through Rupa. In early January, you and any patients with open orders will receive a message explaining that their orders will continue on Fullscript.
On and after January 20, 2027: Your patients’ orders continue on Fullscript, right where they left off:
- Unpaid orders: Patients pay on Fullscript at prices that are the same as or lower than Rupa’s. Fullscript’s lower service fee applies to specialty labs only.
- Paid orders awaiting collection: Patients can find their instructions, requisition, and phlebotomy options in their Fullscript account to complete their testing.
- In-progress orders: Testing continues at the lab that already has the sample, and results appear in Fullscript.
Orders with an expired kit or requisition don’t move to Fullscript.
For more details, see Managing in-progress Rupa orders during your move to Fullscript.
If you haven't moved your Rupa data
Starting December 4, 2026, patients with unpaid or in-progress orders receive an email with instructions for completing their testing before the Rupa login closes. We strongly recommend moving your Rupa data before this date. Patients are asked to:
- Pay any unpaid orders by December 23, 2026
- Have blood drawn or collect and ship specialty lab samples by January 6, 2027
For blood labs like Quest, Access Medical, and Labcorp, collecting means having blood drawn. For specialty labs, it means collecting the sample and shipping it back to the lab.
On January 20, 2027, paid orders that haven’t been collected are canceled. Samples that have already been collected are still processed by the lab, and results are shared with patients as soon as they’re ready. After January 20, you and your patients can request results by emailing labs@fullscript.com.
Patients in New York, New Jersey, and Rhode Island
Fullscript offers labs to patients in all 50 states, but orders in these three states follow a different compliance and billing process. Because of this, open Rupa orders can’t transfer to Fullscript for these patients.
Any open orders for patients in New York, New Jersey, and Rhode Island are canceled and refunded on January 20, 2027, whether or not you’ve moved your Rupa data.
To continue testing, send them a new lab recommendation on Fullscript.
Learn more about labs availability in New York, New Jersey, and Rhode Island on Fullscript.
Refunds
Patients can request a refund for their Rupa orders by contacting our Customer Support team. Rupa orders follow Rupa’s original refund policy. Patients with open orders should request any refund by January 20, 2027.
Refunds are available for orders paid within the last 365 days (180 days for ACH payments), provided the lab hasn’t received the sample. An uncollected kit that has expired is still eligible if the order is within that window.
Processing, Physician Services, and shipping fees aren’t refundable, and some tests are final sale under the refund policy. Orders for patients in New York, New Jersey, or Rhode Island are refunded in full.
For details, see Requesting refunds for lab orders placed through Rupa.
Your EHR integration
Keep your Rupa EHR integration connected. Your in-progress Rupa orders still use this integration, and disconnecting it could interrupt orders and results. Your EHR partner will let you know when to disconnect it.
Connect your EHR on Fullscript as well so new lab orders connect to your EHR from the start. Your Rupa integration doesn’t transfer automatically. To connect it, go to Integrations under Dispensary settings.
For step-by-step instructions, see Connecting your integrations after moving from Rupa to Fullscript.
Rupa University
The Rupa University login closes on December 31, 2026. After this date, purchased Rupa University bootcamps will no longer be accessible.
Before then, complete any courses you’d like to finish and save any written course materials and resources you’d like to keep. Recorded video lessons can’t be downloaded.
Fullscript Academy is the new home for clinical education across labs and supplements, where live bootcamps, expert-led courses, and evidence-based guides will continue.
Learn more about transitioning from Rupa University to Fullscript Academy.
Custom fees on Rupa
Custom fees from your Rupa orders continue to be paid through the same Stripe Express account you used on Rupa. Your payout schedule and amounts stay the same before and after the Rupa login closes.
Until January 20, 2027, sign in to Rupa and go to Settings > Billing & Custom Fees > Manage payouts to:
- Review past payouts
- Update your payout details
After the Rupa login closes on January 20, sign in to Stripe Express directly to review payouts and update your details.
When you move to Fullscript, set up custom fees again during account setup. Fullscript custom fees are paid through Fullscript, separate from your Rupa payouts, and appear as their own line item in your Fullscript payout reports.
For step-by-step instructions, see Custom fee management for providers moving from Rupa.
Get help with your move to Fullscript
Our dedicated labs support team can help with questions about moving your Rupa data, your patients’ orders, or refunds.
Call 1-888-488-8153 or email welcomerupa@fullscript.com.