Last modified: August 5, 2025
Moving your Rupa account to Fullscript
Providers
We’re combining the best of both the Rupa and Fullscript platforms to power the future of whole person care on one platform.
On Fullscript, you can order labs, recommend supplements, and support patients—all in one place. It’s built to streamline your workflow, boost efficiency, and support long-term growth. You’ll keep everything you use on Rupa today, with even more tools and support coming later this year.
Some of the key benefits you can look forward to on Fullscript include:
| More transparent pricing | A low 3% service fee applies only to specialty lab kits—this fee doesn’t apply to blood labs or additional fees in a plan. That’s a simpler, more cost-effective structure compared to Rupa’s 7% fee on the entire order. |
| Streamlined workflows | Enjoy flexible billing options, more phlebotomy services (including walk-in and mobile draws), and real-time alerts for shipping or result delays. You’ll also have support for pediatric testing and access to Fullscript’s authorization network. |
| Smarter insights | Turn lab results into action with auto-generated summaries and trend visualizations for key biomarkers. Every lab partner is vetted, with ongoing investment in quality and clinical relevance. |
| Built-in support | A patient-friendly mobile app and world-class support team—available by phone, email, or chat—make it easy to keep patients on track and engaged in their care. |
| Instant lab orders | We automatically register providers with all lab partners — so orders are processed instantly, without credential checks or account creation delays. |
| Faster shipments | Instant order processing and expedited shipping options ensure patients get the kits they need on time. |
| Expanded blood testing | Continue ordering the AML panels you know and trust, alongside Quest, expanding phlebotomy access for patients to Quest PSCs, Labcorp, and independent options. With a single click, compare options based on price, location, and phlebotomy logistics—swap without having to rebuild panels. |
Eligibility for moving to Fullscript
Your practice will only be asked to move once the functions, features and integrations you utilize on Rupa are available on Fullscript. You’ll be notified when you’re eligible, with a 14-day window to get started.
All your Rupa account data—order history, client list, favorites, custom panels, bundles, preferred phlebotomists, results notification preferences, and text snippets—will be transferred seamlessly.
Note:
If you don’t take action during your launch window, we’ll send follow-up reminders. Inactive accounts will shift to view-only in Rupa, but you’ll have access to your historical data in Fullscript when you complete your move.
When your move occurs All historical data, including patient orders, lab requisitions, saved bundles, and favorites—will move with you.
Before the move: What to expect
About two weeks before your move, you’ll get a personalized toolkit to help you prepare, plus timely updates through email, webinars, FAQs, and in-product banners in your Rupa account. Everything is tailored to your lab usage and most-used features, so you can preview the labs on Fullscript experience and feel confident about what’s ahead.
When it’s time to move your account, you’ll have 14 days to start the transfer to Fullscript. When you log in to Rupa, you’ll see a pop-up and banner with a countdown letting you know it’s time to begin.
If no action is taken, your Rupa account will become view-only and no new orders can be placed. Your account data will be preserved, but you must complete the move to Fullscript to continue managing labs.
Moving your solo practitioner account to Fullscript
To begin your move to Fullscript as a solo practitioner:
- In your Rupa account, click Move to Fullscript in the pop-up window.
- Click through each panel by clicking Next.
- In the Your patients will move to Fullscript panel, click Continue to next step.
- Choose either Yes, use my existing Fullscript account or No, create a new Fullscript account.
- Click Next.
- Based on your answer in step 4, you’ll either sign in to your Fullscript account or create a new account.
- After you sign in or create an account, connect your Rupa Health account to Fullscript by clicking Authorize access.
- Click Authorize access.
- Confirm your move by clicking Confirm move.
Note:
If you have team members on Rupa, you’ll need to connect their Rupa accounts to the corresponding Fullscript accounts, or invite them to join Fullscript.
At the end of setup, you’ll land on your Fullscript homepage with a pop-up confirming that your Rupa information is being imported. This import is automatic and should only take a few minutes. You can click away from this pop-up at any time—clicking away from this alert will not affect your import.
Moving your multi-practitioner account to Fullscript
To avoid any disruptions, Rupa account owners will be responsible for scheduling the move date to Fullscript for the entire account. The data transfer will be completed during off-hours (1–4am EST) on the selected date.
To schedule the move of a multi-practitioner Rupa account to Fullscript:
- Click Move to Fullscript in the pop-up window.
- Click through each panel by clicking Next.
- In the Your patients will move to Fullscript panel, click Continue to next step.
- Choose either Yes, use my existing Fullscript account or No, create a new Fullscript account.
- Click Next.
- Based on your answer in step 4, you’ll either sign in to your Fullscript account or create a new one.
- After you sign in or create an account, connect your Rupa Health account to Fullscript by selecting Authorize access.
- Click Authorize access.
- You’ll see a notice that everyone in your account will be moved to Fullscript. Click Continue.
- Click Start.
- Connect all the practitioners and staff in your Rupa account to their corresponding Fullscript account, or invite them to join Fullscript.
- Click Continue.
- Select the date you’d like to complete your move to Fullscript.
Note:
The move will occur between 1 AM and 4 AM EST on the day you select, so as not to disrupt any work. After this date, all Rupa Health accounts under your clinic will become view-only.
- Click Schedule. We’ll transfer your data during off hours on your selected date so you can start using Fullscript by the time you start your day.
After scheduling your move, we’ll add a banner to your Rupa account to notify additional practitioners and staff members of the date your clinic is moving to Fullscript. This banner will be displayed until your move is complete.
If you log in to your Rupa account after your move is complete, this banner will be replaced with a pop-up explaining your account is now in view-only mode. You’ll have the option to Go to Fullscript or View Rupa in view-only mode.
Supporting your move to Fullscript
We’ve built a robust support system to make your transition to Fullscript as smooth as possible. You’ll have access to helpful tools and direct support—all tailored to your practice.
Online resources at your fingertips
Visit our Fullscript + Rupa Health landing page to keep your practice moving forward. You’ll find everything you need to prepare for your move, including:
- Guided videos, interactive webinars, and how-to resources to explore the platform at your own pace.
- Checklists to help you stay organized.
- A terminology guide that clarifies key differences in language.
- Patient-facing resources, including a downloadable handout and FAQs.
Tailored support for your data transfer
We personalize your onboarding based on your practice size and setup:
- You’ll have a digital-first experience, backed by our Customer Support team—with automated tools and support available when you need it.
- If your practice has unique or complex needs, you’ll get white-glove support with a personalized transfer plan.
Our team will proactively reach out to offer assistance and ensure you’ve successfully completed your transfer, so you can keep your practice moving forward with confidence.
Tip!
For a look at what’s moving with you and where to find and review this data in Fullscript, see Finding Rupa labs data in your Fullscript account.
Connecting with our team
Our Customer Support team is here to help before, during, and after your move. Here are a few ways to get in touch, and when to use each one.
| Email support | welcomerupa@fullscript.com |
| Phone support | 1-888-894-4014, Option 1 |
| Live chat support | Chat bubble ( ) on any Fullscript page. |