Support hours
Support team | Support hours |
|---|---|
Monday – Thursday: 9am – 9pm ET | |
Monday – Friday: 9am – 8pm ET | |
Monday – Friday: 9am – 8pm ET |
Practitioners can still get help on weekends. Our virtual support bot and patient support agents can assist with most practitioner and labs-related questions.
When to contact support
Most questions can be answered using our Support center. If you’re having trouble finding the information you need or require further support, click the button below or find the chat bubble ( ) in the lower right-hand corner of your screen anywhere on Fullscript to chat with our virtual support agent.
Find the live chat on any Fullscript page to quickly get support.
Our virtual support agent is available for 24/7 support.
Contacting your practitioner
Practitioner and clinic contact information isn’t available within your Fullscript account. To speak to your practitioner regarding a plan, product, lab, or ailment, please call or email them directly using the contact details on their website.
Patient & general support
Reach out in the way that works best for you — chat, email, text, or phone. For the fastest support, we recommend chat.
By texting us at 1-866-807-3828, you consent to receive text messages from Fullscript at the mobile number you used to text and you are opting-in to receive future messages or a phone call at the number you provided. Message & Data rates may apply. Reply STOP anytime to opt-out of receiving these messages from our Customer Support team. Please note that opting out of these messages will not affect any other SMS notifications you’ve enabled within your Fullscript account. For more information on how we handle your data, please check out our privacy policy.
Practitioner support
Our dedicated practitioner support team specializes in supporting your practice — chat, email, text, or phone. For the fastest support, we recommend chat.
By texting us at 1-866-807-3828, you consent to receive text messages from Fullscript at the mobile number you used to text and you are opting-in to receive future messages or a phone call at the number you provided. Message & Data rates may apply. Reply STOP anytime to opt-out of receiving these messages from our Customer Support team. Please note that opting out of these messages will not affect any other SMS notifications you’ve enabled within your Fullscript account. For more information on how we handle your data, please check out our privacy policy.
Labs support
Our dedicated labs support team is available for patients and practitioners seeking assistance with Labs on Fullscript.
Practitioners
Our team of onboarding and support specialists is available to guide you from the moment you register for labs to providing ongoing assistance as you make Fullscript your practice’s home for all your lab ordering.
For clinical consultations or help with detailed interpretations, please refer to the resources provided by our lab partners or contact them directly.
Patients
At any point along the way, our labs team is ready to guide you through the testing process. Contact us if you have questions about:
- Payment or billing.
- Shipping and tracking.
- Accessing your Quest digital requisition.
- Test preparation and collection instructions.
- Filling out your requisition form.
- Scheduling your blood draw.
- Shipping your test kit back to the lab.
- Navigating your account.
- Finding results.
- Troubleshooting any platform issues.
- Sending out recollection kits.