Auto refills are designed to make staying on track with your plan simple and stress-free. Managing your shipping and payment settings ensures your orders arrive as expected and are billed correctly, giving you peace of mind.
Here’s what you can update to keep your auto refill schedule running smoothly:
Shipping information & frequency
Shipping methods & rates
Free shipping is available for orders meeting the free shipping threshold in your region. See our shipping policy for rates, delivery estimates, and shipping practices.
Auto refills
Shipping fees apply to each auto refill shipment where applicable. If you have upcoming auto refill orders scheduled within 7 days of each other, they’re automatically combined into one shipment. You’ll see a single order subtotal and pay one shipping fee for the combined shipment instead of separate shipping fees for each order.
Auto refill orders containing shelf-stable products are shipped with our standard shipping option. Learn more about how auto refill orders are combined and how to separate them.
Heat-sensitive products
To minimize the risk of heat damage and ensure timely delivery, shipments containing one or more heat-sensitive products default to our priority option (US-only), which has an additional cost. These typically arrive within 1–3 business days from the order date, reducing transit time and heat exposure.
You can modify your delivery method on the Auto refills page.
On our suppliers' recommendation, not all heat-sensitive items ship with an ice pack — these products are manufactured to withstand transit time and short-term heat exposure. Long-term storage remains the primary factor in maintaining quality and efficacy. Refer to product labels for storage instructions.
Your shipping address
Your payment method
After updating your payment method for an auto-refill
If an auto-refill order didn’t process due to a payment or address issue, updating your payment method won’t automatically retry the order.
To place the order:
- Go to Auto-refills in your account.
- Find the auto-refill that didn’t process.
- Select Order now to manually place the order.
If you don’t see an Order now option, the auto-refill may still be scheduled for a future date. In that case, you can either:
- Wait for the next scheduled processing date, or
- Update the next order date to place it sooner.
If the order has already been processed or shipped, it can’t be reprocessed. You’ll need to place a new order instead.