Last modified: September 19, 2024
Wholesale shipping policy
Providers
Wholesale order shipping rates
The shipping rates below apply to wholesale orders placed by dispensary owners and affiliated practitioners. Wholesale is available to US dispensaries only.
| Order subtotal — Excluding shipping fees and applicable taxes | Standard 3-6 business days | Overnight 1 business day |
|---|---|---|
| Orders under $249.99 | $5.75 | $24.75 |
| $250 – $499.99 | FREE | $24.75 |
| $500 – $1999.99 | FREE | $74.75 |
| $2000 – $4999.99 | FREE | $194.75 |
| $5000+ | FREE | $494.75 |
Note:
Overnight shipping is currently unavailable due to extended delivery times reported by our couriers. Orders placed with our standard shipping method shipping to Alaska, Hawaii, and Puerto Rico will arrive in 10-13 business days.
Order cutoff and processing times
Orders placed before 3pm EST on business days ship same day. Orders placed on weekends and holidays are processed the following business day.
Shipping address guidelines
Wholesale purchases are typically intended for resale to your patients and clients through your clinic or office. To ensure products are being distributed in alignment with our goals and brand requirements, these orders should be shipped to a verified healthcare practice or business.
Tip!
See Wholesale shipping address requirements for more details.
Cancellations
Shipments are processed as soon as possible. As a result, we’re often unable to cancel orders once they’ve been submitted.
Returns
If you need to return any products you have purchased from Fullscript, give us a call or submit a return request, and we’ll get the process started.
Products must be unopened and purchased within the last 30 days. Unfortunately, we cannot accept any heat-sensitive or reduced-price products* for return. See Refunds & Returns for more information.
Note:
Wholesale purchases that received a supplier volume discount rate are final sale and ineligible for return. Some exceptions may apply. Contact our Customer Success team for more information.
Missing and damaged shipments or products
Please see Missing and damaged shipments or products for more information, including how to request a replacement or refund. Our Customer Success team is happy to help.
Note:
If you’re reporting damage, please save the original box and all of its contents.
Shipping heat-sensitive products
Certain products in the Fullscript catalog are heat-sensitive, including some probiotics and fish oils. These items can be perishable and are not eligible for return under our return policy.
While these products may be labeled as heat-sensitive, they aren’t heat-intolerant. Probiotics are often made to compensate for any bacteria losses during transit. This ensures the product you receive is still effective despite any temperature changes. Please see Heat-Sensitive Products for more information.
Only some heat-sensitive products ship with a cold pack. Cold packs that may not arrive frozen, but don’t be alarmed. They stay cooler than outside conditions and help keep the product cool even after they thaw.
We also offer priority shipping (2 business days) to get products to you as quickly as possible.
Long-term storage is the primary factor in maintaining the quality and efficacy of these products. Please refer to the product label for supplier storage instructions.