Last modified: May 13, 2026
Managing your auto refill shipping and payment
Patients
Auto refills are designed to make staying on track with your plan simple and stress-free. Managing your shipping and payment settings ensures your orders arrive as expected and are billed correctly, giving you peace of mind.
Here’s what you can update to keep your auto refill schedule running smoothly:
Shipping information & frequency
Shipping methods & rates
Free shipping is available for orders meeting the free shipping threshold in their region. Please view our Shipping policy for rates, delivery estimates, and shipping practices.
Shipping fees are applied to each individual auto refill created in your account. Products scheduled to ship together can be identified by a single order subtotal. Multiple auto refill orders with unique shipping dates and frequencies can be created, but each refill is subject to a shipping fee where applicable.
Auto refill orders containing shelf-stable products are shipped with our standard shipping option and are delivered in 4-7 business days from the order date.
To minimize the risk of heat damage and ensure timely delivery, shipments containing one or more heat-sensitive products default to our priority option (US-only), which includes an additional cost. These shipments typically arrive within 1-3 business days from the order date, allowing for reduced time in transit and avoiding prolonged exposure to potentially warm and damaging environments. You can modify your delivery method on the Auto refills page.
Note:
Under the recommendation of our suppliers, not all heat-sensitive items ship with an ice pack as these products are manufactured to withstand time in transit and short-term heat exposure. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products. Please refer to product labels for storage instructions.
Your shipping address
We’ll ship your order to the shipping address indicated under the Shipping address heading on the information page for your auto refill schedule. An address must be provided to activate a auto refill.
To find your shipping address on the iOS/Android app:
- Tap the Orders tab.
- Tap your upcoming auto refill order.
- Tap Shipping address.
- Tap the address to remove or edit your existing shipping address.
Editing or removing shipping address.
- To add new address tap + to add new shipping address.
Note:
There is a 35-character limit for each line when entering your shipping address. If your address exceeds this limit, you may need to abbreviate parts of it.
Selecting a shipping frequency
We’ll ship orders following the shipping frequency selected. The default frequency is every 30 days (one month).
To modify the frequency of an existing auto refill:
- Tap Orders.
- Tap the auto refill order you’d like to update.
- Tap the Frequency button.
- In the modal, select your auto refill frequency.
- Tap Save to change your auto refill frequency.
Selecting a delivery method
We’ll ship orders following the shipping method selected. The default shipping method is standard for all shelf-stable items. If your order contains a heat-sensitive item, it’ll default to priority shipping (US-only).
To modify the delivery method:
- Tap Orders.
- Tap on Upcoming order.
- Tap the auto refill order you’d like to update.
- Tap Shipping.
- Select your delivery method and click Save.
We’ll ship your order to the shipping address indicated under the Ship to heading on the Auto refills page. An address must be provided to activate auto refills.
The Ship to section on a desktop browser.
Note:
There is a 35-character limit for each line when entering your shipping address. If your address exceeds this limit, you may need to abbreviate parts of it.
Selecting a shipping frequency
We’ll ship orders following the shipping frequency selected. The default frequency is every 30 days. You can modify this frequency from the Edit shipment menu as needed. Simply click the Edit button, then click Change frequency and select the frequency of your choice. Frequencies range from every 2 weeks to six months.
Edit order frequency on the Auto refills page.
Selecting a delivery method
We’ll ship orders following the shipping method selected. The default shipping method is standard for all shelf-stable items. If your order contains a heat-sensitive item, it’ll default to priority shipping (US-only). You can modify this selection from the Edit shipment menu as needed. Simply click the options menu ( ), then Update delivery method.
Changing the delivery method for an auto refill order.
We’ll ship your order to the shipping address indicated under the Ship to heading on the Auto refills screen. An address must be provided to activate auto refills
Note:
There is a 35-character limit for each line when entering your shipping address. If your address exceeds this limit, you may need to abbreviate parts of it.
Selecting a shipping frequency
We’ll ship orders following the shipping frequency selected. The default frequency is every 30 days. You can modify this frequency from the Edit shipment menu as needed. Simply click the options menu ( ), then Edit order frequency. Frequencies range from every 2 weeks to six months.
Managing shipping frequency from the Auto refills screen.
Selecting a delivery method
We’ll ship orders following the shipping method selected. The default shipping method is standard for all shelf-stable items. If your order contains a heat-sensitive item, it’ll default to priority shipping (US-only). You can modify this selection from the Edit menu as needed. Simply click Edit, then Update delivery method.
Changing the delivery method for an auto refill.
Your payment method
Charges will be applied to the credit card selected under Payment method on the Auto refills page. You can delete or add credit cards from within the iOS/Android app. Note that charges can’t be transferred to an alternate payment method once an order is placed.
Adding a payment method
To add a new payment method for an auto refill in the iOS/Android app:
- Tap the Orders tab.
- Tap your upcoming auto refill order.
- Tap Payment method.
- Tap the + to add new payment method.
- Type the card information into the card field.
Optional: Click the toggle for Same as shipping address if your card’s address is not the same as the order’s shipping address. - Tap Add payment method.
Removing a payment method
To remove a payment method:
- Tap the Orders tab.
- Tap your upcoming auto refill order.
- Tap Payment method.
- Tap Remove.
- Tap Remove to delete the payment method.
Adding a payment method
To add a new payment method from the Auto refills page in a desktop browser:
- Expand the Payment method menu ( ).
- Select +Add new payment method under the Payment method section.
- Fill in the required fields, then select Add new payment method to save your changes.
Note:
The billing address you input must not exceed 35 characters per line.
Removing a payment method
To remove a payment method:
- Expand the Payment method menu ( ).
- Click options next to the payment method you’re looking to remove.
- Click Delete in the dropdown.
Note:
Payment methods that have been entered incorrectly can’t be edited. You must enter the card again as new.
To add a new payment method from the Auto refills page in a mobile browser:
- Expand the Payment method menu ( ).
- Select +Add new payment method.
- Fill in the required fields, then select Add new payment method to save your changes.
Note:
The billing address you input must not exceed 35 characters per line.
Removing a payment method
To remove a payment method:
- Expand the Payment method menu ( ).
- Tap the options menu ( ) next to the payment method you want to remove, then tap Delete.
Note:
Payment methods that have been entered incorrectly can’t be edited. You must remove it and enter the card again as new.
After updating your payment method for an auto-refill
If an auto-refill order didn’t process due to a payment or address issue, updating your payment method won’t automatically retry the order.
To place the order:
- Go to Auto-refills in your account.
- Find the auto-refill that didn’t process.
- Select Order now to manually place the order.
If you don’t see an Order now option, the auto-refill may still be scheduled for a future date. In that case, you can either:
- Wait for the next scheduled processing date, or
- Update the next order date to place it sooner.
Note:
If the order has already been processed or shipped, it can’t be reprocessed. You’ll need to place a new order instead.