Last modified: June 25, 2024
Managing your shopping cart
Overview
Your shopping cart is unique to your patient account. If you have multiple patient accounts and switch from one to another, items in your cart won’t carry over. You will need to add them to your cart again to continue shopping from a different account.
Why can’t I add products from separate patient accounts and place a single order?
If you have multiple healthcare providers that have recommended products to you, you may need to place multiple orders to fill and adhere to your treatment plans.
This is because catalog access permissions are customized by your practitioner (the owner of the dispensary), meaning some products aren’t available to purchase from every dispensary. Additionally, there are restrictions in place by our brand partners that limit access to their products based on the credentials provided by your practitioner. This also means access to products across dispensaries is inconsistent.
Free shipping is available for every order you place, but the minimum cart amount must be met for individual orders to receive free shipping.
Tip!
Cart minimums are calculated after savings (discounts) and before applicable taxes and shipping fees. Free shipping is applied automatically for US orders with a $50 cart minimum and Canadian orders with a $150 cart minimum.
Adding products to your cart
You can add products to your cart from the plans sent to you by your practitioner, the catalog, and/or your order history to include in your next order. As you browse available products, click Add to cart to start assembling your order.
Add a product to your cart.
You can add products to your cart from your active plans, the catalog, and/or your order history to include them in your next order. As you browse available products, tap on a product to learn more about it and tap Add to cart to start assembling your order.
Tap Add to cart to assemble your order.
You can add products to your cart from the plans sent to you by your practitioner, the catalog, and/or your order history to include in your next order. As you browse available products, tap Add to cart to start assembling your order.
Tapping Add to cart to add products to your cart.
Note:
Canadian customers can only order products that are in stock. As a result, you won’t be able to order more units of a product than what we have on hand.
Removing products from your cart
To remove products from your cart:
- Select the shopping cart icon ( ) from the top-right of your screen.
- Select Remove to remove the product from your cart.
Select Remove to remove a product from your cart.
To remove products from your cart:
- Tap the Cart icon ( ) at the bottom of the app.
- Tap Remove next to the product you’d like to remove.
Click Remove to delete the product from your cart.
To remove products from your cart:
- Tap the shopping cart icon ( ) from the top-right of your screen.
- Tap Remove to remove the product from your cart.
Tap Remove to remove a product from your cart.
Adjusting quantities in your cart
Before placing your order, review and adjust product quantities in your shopping cart using the quantity selector.
Selecting a higher number of units from the dropdown.
You can review and adjust product quantities added to your shopping cart before placing your order. After adding a product to your cart, open your cart and use the + and – buttons under the product image to adjust the quantity you’d like to order. Your cart subtotal will update immediately.
Adjusting the quantity of an item in your cart.
Before placing your order, review and adjust product quantities in your shopping cart using the quantity selector.
Adjusting quantities using the quantity selector.
Finding your order subtotal in your cart
Your subtotal reflects the selling price of products in your cart after discounts, multiplied by the number of units in your cart. Your active discount (%) will be reflected in a banner at the top of your shopping cart. All discounts are managed by your practitioner. If items are discounted, the retail price is crossed out, and the selling price per item is displayed in your cart (in blue).
We’ll also let you know how close your cart total is to meeting the required cart minimum to receive free shipping. Shipping fees are dependent on the delivery method selected.
Reviewing the cart subtotal.
Your subtotal reflects the selling price of products in your cart after discounts, multiplied by the number of units in your cart. Your active discount (%) will be reflected in a banner at the top of your shopping cart. All discounts are managed by your practitioner. If items are discounted, the retail price is crossed out, and the selling price per item is displayed in your cart (in blue).
We’ll also let you know how close your cart total is to meeting the required cart minimum to receive free shipping. Shipping fees are dependent on the delivery method selected.
Finding the subtotal in your cart.
Your subtotal reflects the selling price of products in your cart after discounts, multiplied by the number of units in your cart. Your active discount (%) will be reflected in a banner at the top of your shopping cart. All discounts are managed by your practitioner. If items are discounted, the retail price is crossed out, and the selling price per item is displayed in your cart (in blue).
We’ll also let you know how close your cart total is to meeting the required cart minimum to receive free shipping. Shipping fees are dependent on the delivery method selected.
Reviewing the cart subtotal.
Additional taxes
If products and/or shipping fees are taxable in the state or province the order is shipping to, additional taxes will be calculated in checkout. Taxes are not included in your shopping cart’s estimated total.
Shipping rates
Shipping displays as FREE if you’re eligible for free shipping. Shipping fees are not included in your shopping cart subtotal.
Placing your order — Continue to checkout
Review your cart before continuing to checkout to place your order. Products can’t be removed from your cart while you’re in checkout.
Tip!
You can select the Back to cart button to go back to your shopping cart and make changes before placing your order. Orders can’t be modified or canceled once placed.
Review your cart before tapping Continue to checkout to place your order. Products can’t be removed from your cart while you’re in checkout.
Tip!
You can tap the ( ) icon in the top left corner while in checkout to go back to your shopping cart and make changes. Orders can’t be modified or canceled once placed.
Review your cart before tapping Checkout to place your order. Products can’t be removed from your cart while you’re in checkout.
Tip!
You can tap the ( ) icon in the top left corner while in checkout to go back to your shopping cart and make changes. Orders can’t be modified or canceled once placed.