Fullscript Support

Last modified: July 09, 2026

Managing your shopping cart

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paragraph text Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t carry over—you’ll need to add them to the cart again to keep shopping. normal ltr

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heading text Why can’t I add products from separate patient accounts and place a single order? normal ltr h3

paragraph text If multiple providers recommend products, you may need to place separate orders from their dispensaries. Catalog access and product availability depend on the provider’s type and how they’ve set up their Fullscript account. normal ltr

paragraph text Free shipping is available for every order that reaches the normal link text minimum cart amount normal ltr custom text . normal ltr

block note root paragraph text Cart minimums are calculated after savings (discounts), but before taxes and shipping fees. Free standard shipping is applied for US orders with a $50 cart minimum. Priority shipping is free for Canadian orders with a $150 cart minimum. normal ltr ltr

heading text Adding products to your cart normal ltr h2

block iOS/Android app root paragraph text You can add products to your cart from your active plans, the catalog, or your order history when using the iOS/Android app. Tap a product to learn more, then tap normal text Add to cart normal text to start your order. normal ltr upload media paragraph text Tap normal text Add to cart normal text to add a product to your cart. normal ltr ltr Desktop root paragraph text Add products to your cart from your provider’s plans, the catalog, or your order history when using your desktop browser. Just click normal text Add to cart normal text as you browse. normal ltr paragraph text [IMAGE FAILED TO UPLOAD: https://support.fullscript.com/wp-content/uploads/2024/05/DT-PT-Addtocart-WITHFAV-1.png] normal ltr paragraph text Select normal text Add to cart normal text to add products to your cart. normal ltr paragraph text A pop-up will appear underneath the cart icon when you’ve added a product to the cart successfully. Click normal text View cart normal text in the pop-up if you’d like to view your item(s) in the cart. normal ltr upload media paragraph text Click normal text View cart normal text to open the cart. normal ltr ltr Mobile browser root paragraph text Add products to your cart from your active plans, the catalog, or your order history when using the mobile browser. Tap a product to learn more, then tap normal text Add to cart normal text to start your order. normal ltr upload media paragraph text Tapping normal text Add to cart normal text to add products to your cart. normal ltr paragraph text A pop-up will appear underneath the cart icon when you’ve added a product to the cart successfully. Click normal text View cart normal text in the pop-up if you’d like to view your item(s) in the cart. normal ltr upload media paragraph text Click normal text View cart normal text to open the cart. normal ltr ltr

block note root paragraph text Canadian customers can only order products that are in stock. As a result, you won’t be able to order more units of a product than what we have on hand. normal ltr ltr

heading text Saving a product for later (Favorites) normal ltr h2

paragraph text If you’re not ready to purchase a supplement, you can save it for later while keeping it in your cart. In your cart, tap the heart icon (♡) next to a product to add it to your normal link text Save for later (favorites normal ltr custom text ) normal text list. normal ltr

paragraph text Saving a product normal text doesn’t remove it from your cart normal text . The product stays in your cart until you remove it manually or complete your order. normal ltr

heading text Removing products from your cart normal ltr h2

block iOS/Android app root paragraph text When using the iOS/Android app, to remove products from your cart: normal ltr list listitem text Tap the normal text Cart normal text icon ( normal inlineBlock fontawesome far cart-shopping text ) at the top-left corner of the app. normal ltr listitem text Tap normal text Remove normal text next to the product you’d like to remove. normal ltr ltr number ol upload media paragraph text Removing an item from your cart. normal ltr ltr Desktop root paragraph text To remove products from your cart in the desktop browser: normal ltr list listitem text Select the shopping cart icon ( normal inlineBlock fontawesome far cart-shopping text ) from the top-right of your screen. normal ltr listitem text Select normal text Remove normal text to remove the product from your cart. normal ltr ltr number ol paragraph text [IMAGE FAILED TO UPLOAD: https://support.fullscript.com/wp-content/uploads/2024/05/DT-PT-Removefromcart.png] normal ltr paragraph text Select normal text Remove normal text to remove a product from your cart. normal ltr block tip root paragraph text Think you might want the product again later? Tap the heart icon (♡) to save it to normal text Save for Later (Favorites) normal text before removing it from your cart. You can find your saved products anytime from the heart icon in the top navigation normal ltr ltr ltr Mobile browser root paragraph text To remove products from your cart in the mobile browser: normal ltr list listitem text Tap the shopping cart icon ( normal inlineBlock fontawesome far cart-shopping text ) from the top-right of your screen. normal ltr listitem text Tap normal text Remove normal text to remove the product from your cart. normal ltr ltr number ol upload media paragraph text Select normal text Remove normal text to remove a product from your cart. normal ltr ltr

heading text Adjusting quantities in your cart normal ltr h2

block iOS/Android app root paragraph text In the iOS/Android app, you can review and adjust product quantities in your cart before placing your order. After adding a product, open your cart and use the dropdown under the product image to update the quantity. Your subtotal will update automatically. normal ltr upload media paragraph text Use the quantity selector dropdown to adjust the number of an item in your cart. normal ltr ltr Desktop root paragraph text Before placing your order in the desktop browser, review and adjust product quantities in your shopping cart using the quantity dropdown. normal ltr paragraph text [IMAGE FAILED TO UPLOAD: https://support.fullscript.com/wp-content/uploads/2024/05/DT-PT-QNTY-FAV.png] normal ltr paragraph text Use the quantity dropdown to choose the number of units you want. normal ltr ltr Mobile browser root paragraph text Before placing your order in the mobile browser, review and adjust product quantities in your shopping cart using the quantity selector. normal ltr upload media paragraph text Use the quantity dropdown to choose the number of units you want. normal ltr ltr

heading text Finding your order subtotal in your cart normal ltr h2

block iOS/Android app root paragraph text In the iOS/Android app, your subtotal shows the product prices in your cart after discounts, multiplied by the quantity. Your active discount (%) appears in a banner at the top of your cart. Discounts are managed by your provider, and discounted items will have the retail price crossed out, with the sale price shown in green. normal ltr paragraph text We’ll also let you know how close you are to the minimum amount for normal link text free shipping normal ltr custom text . Shipping fees depend on the delivery method you choose. normal ltr upload media paragraph text Finding your subtotal in your cart. normal ltr ltr Desktop root paragraph text In the desktop browser, your subtotal shows the product prices in your cart after discounts, multiplied by the quantity. Your active discount (%) appears in a banner at the top of your cart. Discounts are managed by your provider, and discounted items will have the retail price crossed out, with the sale price shown in green. normal ltr paragraph text We’ll also let you know how close you are to the minimum amount for normal link text free shipping normal ltr custom text . Shipping fees depend on the delivery method you choose. normal ltr paragraph text [IMAGE FAILED TO UPLOAD: https://support.fullscript.com/wp-content/uploads/2024/05/DT-PT-SUBtotal-fac.png] normal ltr paragraph text Reviewing the cart subtotal. normal ltr ltr Mobile browser root paragraph text In the mobile browser, your subtotal shows the product prices in your cart after discounts, multiplied by the quantity. Your active discount (%) appears in a banner at the top of your cart. Discounts are managed by your provider, and discounted items will have the retail price crossed out, with the sale price shown in green. normal ltr paragraph text We’ll also let you know how close you are to the minimum amount for normal link text free shipping normal ltr custom text . Shipping fees depend on the delivery method you choose. normal ltr upload media paragraph text Reviewing the cart subtotal. normal ltr ltr

heading text Additional taxes normal ltr h3

paragraph text If products and/or shipping fees are taxable in the state or province the order is shipping to, additional taxes will be calculated in checkout. Taxes are normal text not included normal text in your shopping cart’s estimated total. normal ltr

heading text Shipping rates normal ltr h3

paragraph text Shipping displays as FREE if you’re eligible for free shipping. Shipping fees are normal text not included normal text in your shopping cart subtotal. normal ltr

heading text Placing your order — Continue to checkout normal ltr h2

block iOS/Android app root paragraph text In the iOS/Android app, review your cart before tapping normal text Continue to checkout normal text to normal link text place your order normal ltr custom text . Products can’t be removed from your cart while you’re in checkout. normal ltr block tip root paragraph text You can tap the ( normal inlineBlock fontawesome far x text ) icon in the top left corner while in checkout to go back to your shopping cart and make changes. normal text Orders can’t be modified or canceled once placed normal text . normal ltr ltr ltr Desktop root paragraph text From the desktop browser, review your cart before continuing to checkout to normal link text place your order normal ltr custom text . Products can’t be removed from your cart while you’re in checkout. normal ltr block tip root paragraph text You can select the normal text Back to cart normal text button to go back to your shopping cart and make changes before placing your order. normal text Orders can’t be modified or canceled once placed. normal ltr ltr ltr Mobile browser root paragraph text From the mobile browser, review your cart before tapping normal text Checkout normal text to normal link text place your order normal ltr custom text . Products can’t be removed from your cart while you’re in checkout. normal ltr block tip root paragraph text You can tap the ( normal inlineBlock fontawesome far x text ) icon in the top left corner while in checkout to go back to your shopping cart and make changes. normal text Orders can’t be modified or canceled once placed normal text . normal ltr ltr ltr

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