Managing your shopping cart
Last modified: November 6, 2024
Overview Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t c...
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shipping
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I’m missing product(s) from my order. Where are they?
Last modified: November 19, 2024
We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...
Backorders, out of stocks, and approximate restock dates
Last modified: November 7, 2024
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: &n...
How to use a shipping credit
Last modified: October 24, 2024
What is a shipping credit? Use a shipping credit to apply no-cost shipping to a future order. If you’ve been given a shipping credit by a Fullsc...
I’m being charged a shipping fee — how do I get free shipping?
Last modified: September 6, 2024
To qualify for free shipping, your cart minimum must meet the threshold for your region and order type (displayed below) after your savings have been ...
Requests to combine orders from multiple dispensaries
Last modified: November 6, 2024
Why orders can’t be combined Fullscript dispensaries are individually owned and operated by their store owner. To track treatment adherence and ...
Ordering and paying for testing
Last modified: November 20, 2024
Overview We’ve made lab testing easy with a straightforward process to order and pay for your testing with the same login you use to order supplemen...
How much is shipping within the United States?
Last modified: May 28, 2024
Orders over $50 qualify for free standard shipping or priority shipping at $4.95. Orders must be over $50 before additional shipping fees an...
Shipping heat-sensitive products
Last modified: November 19, 2024
Our warehouse pays special attention to the packing rules for all products we ship in accordance with our supplement quality control standards.
Canceling scheduled auto refills
Last modified: November 6, 2024
These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...