Canada Post strike
Last modified: December 13, 2024
Overview The Canadian Union of Postal Workers (CUPW) is on strike as of Friday, November 15th. All orders shipping within Canada will ship with UPS un...
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Managing your auto refill schedule
Last modified: December 11, 2024
You can modify Autoship orders at any time from the Autoship page in your account.
Order cancellations and modification requests
Last modified: November 27, 2024
We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...
I’m missing product(s) from my order. Where are they?
Last modified: November 19, 2024
We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...
Adding products to auto refills
Last modified: December 11, 2024
You can edit the products on auto refill at any time.
Backorders, out of stocks, and approximate restock dates
Last modified: November 7, 2024
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: &n...
How to use a shipping credit
Last modified: October 24, 2024
What is a shipping credit? Use a shipping credit to apply no-cost shipping to a future order. If you’ve been given a shipping credit by a Fullsc...
I’m being charged a shipping fee — how do I get free shipping?
Last modified: September 6, 2024
To qualify for free shipping, your cart minimum must meet the threshold for your region and order type (displayed below) after your savings have been ...
Requests to combine orders from multiple dispensaries
Last modified: November 6, 2024
Why orders can’t be combined Fullscript dispensaries are individually owned and operated by their store owner. To track treatment adherence and ...
Ordering and paying for testing
Last modified: December 2, 2024
Overview We’ve made lab testing easy with a straightforward process to order and pay for your testing with the same login you use to order supplemen...