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Tip! This guide has been tailored to Canadian accounts. Head to Setting up your account (US accounts) for US account support.
Join Fullscript to simplify your workflow, grow your practice, and yield better patient outcomes with an online virtual dispensing solution for professional-grade supplements. This article walks you through how to sign up and complete your account. Consider booking a demo with us for a one-on-one walkthrough of your account.
To get started:
Creating an account
Head to our sign-up form to create your account today. First, you'll need to enter your first name, last name, and the dispensary name (i.e., your name or the name of your practice). The dispensary name is visible to patients and can be changed later.
Next, select your health profession. Type your profession in the search field or select the field and scroll through the list.
Note: If you're a student, select Student as your health profession to continue. You'll have a chance to update your profession after graduation. Learn more.
Creating a new account from the practitioner sign-up page.
To complete your account, you'll need to provide your email address and set a password. You can enter these manually or click Continue with Google to sign in with Google single sign-on.
You can't use an email address that's already being used by another practitioner or patient account on Fullscript when creating a new dispensary. If you get an 'Email already taken' error, we recommend using an alternate email address, changing the email address of your existing account to an alternate email, or reaching out to our Customer Success team for support. Learn more.
The sign-up step to finish creating your account.
Uploading your healthcare credentials
Upload your healthcare license or certification, select the province you practice in, and enter your phone number. Reviews are typically completed in under one business day. Check out Getting your credentials approved for general acceptance standards for professional licenses, permits, degrees, and other healthcare credentials.
After uploading your credentials, a 'pending review' banner will display in your account until your credentials are approved. While you wait, try sending a supplement plan, adding patients, and customizing your settings. We'll send you an email when your account is order-ready.
Healthcare credential upload step during accounts setup. Credentials must be approved before patient orders can be placed.
Account type options: No-profit or profit
Dispensary owners can choose to earn a margin on patient orders placed through the dispensary. All accounts are no-profit by default. You will need to enter your tax information and set your profit margin before you begin earning a margin of patient sales.
After uploading your healthcare credentials in the previous step, a 'Set up complete' window will display to help you set up a profit account (optional). Click Set up profit account to provide required information and update your profit margin settings, or click Done to continue as a no-profit account.
'Setup complete' confirmation window with the option to set up a profit account.
No-profit account selection
No-profit dispensaries benefit from a simpler sign-up experience and avoid tax implications. With a no-profit model, patients are eligible for a 10% discount on all products in your dispensary.
Profit account selection
You can choose to set up a profit account to earn a margin on patient orders placed through your dispensary. As a profit account holder, you become the seller of record and authorize direct deposit payouts to your bank account (paid every 30 days). Additional personal and business information will be required for verification purposes.
Increasing your profit margin (%) decreases the discount extended to patients and vice versa. The maximum profit margin or discount extended to patients is 25% (Canadian dispensaries).
Note: Fullscript collects and remits sales tax on your behalf. We recommend speaking to a tax advisor regarding tax implications and your unique tax obligations that can come from earning a profit of patient sales placed through your dispensary. Please see our Terms of Service for more information.
Setup complete — what to do next!
Congrats, you've completed your account! Check out any of these resources to help customize your dispensary.
Profit settings & discounts
Customize your dispensary
- Dispensary terminology settings
- Personalize your Patient welcome page
- Set product catalog permissions
- Add a Fullscript sign-up/log-in button to your website
- Setup dispensary discounts
- Setup Autoship discounts
Manage staff and access
We encourage all new accounts to book a demo for a complete walkthrough of your new dispensary.