This knowledge base contains information pertaining to the use of the Fullscript platform and is not a resource for product information, practitioner information, or as a medical information repository.

Return policy

Last modified: May 30, 2024

We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.

Patient shipping policy

Last modified: May 31, 2024

Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.

Can I return product for a refund?

Last modified: May 26, 2024

We accept returns for products that are unopened, non-heat sensitive/non-perishable, and purchased within the last 30 days. You can submit a return re...

Receiving your payouts (profit dispensaries only)

Last modified: May 24, 2024

Overview Dispensaries that have opted to make a profit on patient orders will receive their earnings via direct deposit to a bank account entered by t...

Can I exchange a product?

Last modified: May 30, 2024

We don’t offer any exchange of products. However, we do accept returns for products that are unopened, non-heat sensitive/non-perishable, and pu...

Financial reports for dispensaries

Last modified: May 24, 2024

Overview Financial reports are generated for profit dispensaries to aid in tracking sales activity, distributing earnings to staff, and completing tax...