Return policy
Last modified: October 10, 2025
You can request a return for unopened products delivered within the last 30 days. Products must be returned to Fullscript to receive your refund. We d...
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Patient shipping policy
Last modified: January 12, 2026
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Payout reports
Last modified: September 12, 2025
Various reports are available for accounts that have opted to make a profit. These reports, including Payout reports, can be viewed and downloaded fro...
Specialty labs experience
Last modified: December 9, 2025
We partner with specialty labs to offer at-home testing for your convenience. Specialty tests are mailed directly to your door in a kit with everythin...
Wholesale shipping policy
Last modified: January 5, 2026
The shipping rates here apply to wholesale orders placed by dispensary owners and affiliated practitioners.
Searching the patient catalog
Last modified: December 15, 2025
Find what you need in our industry-leading catalog!
Paying for your order
Last modified: December 12, 2025
We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases.
Canceling scheduled auto refills
Last modified: October 2, 2025
These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...
Navigating your patient account
Last modified: September 17, 2025
Log in to your account! Select a page from the list below to learn how to use and navigate the platform, or watch the video for a guided walkthrough o...
Practitioner earnings reports
Last modified: January 12, 2026
The Practitioner Earnings Report feature is available to accounts with multiple practitioners.