Return policy
Last modified: February 18, 2026
You can request a return for unopened products purchased within the last 30 days. Heat-sensitive items are eligible as long as they meet the requireme...
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Payout reports
Last modified: September 12, 2025
Various reports are available for accounts that have opted to make a profit. These reports, including Payout reports, can be viewed and downloaded fro...
Specialty labs experience
Last modified: April 2, 2026
We partner with specialty labs to offer at-home testing for your convenience. Specialty tests are mailed directly to your door in a kit with everythin...
Patient shipping policy
Last modified: March 31, 2026
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Wholesale shipping policy
Last modified: January 28, 2026
The shipping rates here apply to wholesale orders placed by dispensary owners and affiliated practitioners.
Navigating your patient account
Last modified: March 31, 2026
Log in to your account! Select a page from the list below to learn how to use and navigate the platform, or watch the video for a guided walkthrough o...
Paying for your order
Last modified: April 9, 2026
We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases.
Searching the patient catalog
Last modified: March 19, 2026
Find what you need in our industry-leading catalog!
Canceling scheduled auto refills
Last modified: October 2, 2025
These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...
Practice Better integration
Last modified: August 5, 2025
An introduction to Practice Better Practice Better is the complete nutrition practice management software for health and wellness professionals. It’...