Can I exchange a product?

Last modified: May 30, 2024

We don’t offer any exchange of products. However, we do accept returns for products that are unopened, non-heat sensitive/non-perishable, and pu...

Searching the practitioner catalog

Last modified: July 15, 2024

Overview: Your practitioner catalog Find what you need easier and faster in our industry-leading catalog! Our advanced search experience allows practi...

Account activity and balance report

Last modified: July 17, 2024

Overview This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first succe...

Paying for your order

Last modified: May 29, 2024

Overview We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases...

Receiving your payouts (profit dispensaries only)

Last modified: July 16, 2024

Overview Dispensaries that have opted to make a profit on patient orders will receive their earnings via direct deposit to a bank account entered by t...

Placing an order

Last modified: July 4, 2024

Learn about getting healthcare's best products shipped right to your door.

OptiMantra integration

Last modified: July 18, 2024

An introduction to OptiMantra OptiMantra is an EMR/EHR that empowers you to leverage the same platform and collaborate effectively in multi-disciplina...

Biocanic integration

Last modified: July 18, 2024

An introduction to Biocanic Biocanic is a platform enabling practitioners to take on and manage more clients while driving enhanced engagement and imp...

Set up a profit account

Last modified: July 10, 2024

Converting to a profit account By converting to a profit account, you become the seller of record and can earn a margin of the sales placed through yo...

Flöka integration

Last modified: July 18, 2024

An introduction to Flöka Flöka is a Canadian-based Femtech company focused on providing a solution that empowers and supports patients in tracking, ...