Wholesale order history

Last modified: November 19, 2024

Practitioner accountsWholesale orders

Your wholesale history Navigate to your wholesale order history by clicking Catalog in the navigation bar, then Orders, which will appear di...

Managing your shopping cart

Last modified: November 6, 2024

Patient accountsPlacing your orders

Overview Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t c...

Ordering and paying for testing

Last modified: November 20, 2024

LabsYour labsCompleting your testing

Overview We’ve made lab testing easy with a straightforward process to order and pay for your testing with the same login you use to order supplemen...

Billing and payment

Last modified: November 20, 2024

LabsLabsGetting Started: Labs on Fullscript

Overview Our goal is to offer a range of billing options for cash-pay lab testing to support your practice’s preferences and workflows. When yo...

Tracking your wholesale order

Last modified: November 8, 2024

OrdersTracking & delivery

Tracking information is accessible in your account and is also shared by email as orders leave our warehouse.

Lab orders dashboard

Last modified: October 21, 2024

LabsLabsOrdering and results

Overview Upgrade how your practice manages labs with one centralized dashboard to oversee testing across your entire team. Use your lab orders dashboa...

Patient shipping policy

Last modified: November 15, 2024

OrdersShipping policies

Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.

Order cancellations and modification requests

Last modified: November 7, 2024

OrdersReturns & replacements

We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...

Dispensary and individual patient discounts

Last modified: November 7, 2024

Practitioner accountsPatients & virtual orders

Discounts apply to all products (MSRP) in the dispensary and can't be limited to select products or brands.

Canceling scheduled auto refills

Last modified: November 6, 2024

Patient accountsAuto refills

These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...