In this article:
Wholesale order shipping rates
The shipping rates below apply to wholesale orders placed by dispensary owners and affiliated practitioners. Wholesale is available to US dispensaries only.
3-6 business days
2 business days
1 business day
|Orders under $249.99||$5.75||$8.75||$24.75|
|$250 - $499.99||FREE||FREE||$24.75|
|$500 - $1999.99||FREE||FREE||$74.75|
|$2000 - $4999.99||FREE||FREE||$194.75|
Note: Order subtotals exclude shipping fees and applicable taxes.
Order cutoff and processing times
Orders must be placed before 3 pm EST to be packed and shipped same business day. Orders placed after this time will ship the following business day.
Shipping address guidelines
Wholesale purchases are typically intended for resale to your patients and clients through your clinic or office. To ensure products are being distributed in alignment with our goals and brand requirements, these orders should be shipped to a verified healthcare practice or business.
Tip! See Wholesale shipping address requirements for more details.
Shipments are processed as soon as possible. As a result, we're often unable to cancel orders once they've been submitted.
If you need to return any products you have purchased from Fullscript, give us a call or email us and we'll get the process started.
Products must be unopened and purchased within the last 30 days. Unfortunately, we cannot accept any heat-sensitive or reduced-price products* for return. See Refunds & Returns for more information.
Note: Wholesale purchases that received a supplier volume discount rate are final sale and ineligible for return. Some exceptions may apply. Contact our Customer Success team for more information.
If you receive a package that has been damaged, save the original box and all of its contents, and contact us immediately with your order number for a replacement.
Certain products in the Fullscript catalog are heat-sensitive, such as probiotics and fish oils. These items can be perishable and are not eligible for return or refund. Some of our heat-sensitive products will be shipped with an ice pack that may arrive warm, but don't be alarmed. The pack usually stays cooler than outside conditions and continues to help keep the product cooler even after it melts.
For even more stability during the summer or when shipping to a warmer climate, we offer Priority (2 business days) and Overnight (1 business day) shipping to get products to you as quickly as possible.
While these products may be labeled as heat-sensitive, they are not heat-intolerant. Probiotics are often made to compensate for any bacteria losses during transit. This is to ensure the product you receive is every bit as effective despite any temperature changes.
Tip! See Heat-Sensitive Products for recommended shipping methods and other information related to heat-sensitive products.