Patient shipping policy

Same-day shipping deadline

Orders placed on business days before 3:00 PM local time are typically shipped the same day. Orders placed on weekends and holidays will ship the following business day.

US patient shipping rates

Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping. This discount is automatically applied to eligible orders in checkout.

Canadian patient shipping rates

Supplement orders with a subtotal of $150 or more before shipping fees and taxes are eligible for free standard shipping. This discount is automatically applied to eligible orders in checkout.

International shipping

Fullscript can only send shipments to locations within the US or Canada, or to US military addresses via USPS. International shipping is not available, and we don’t support freight forwarding across borders.

Returns and cancellations

Supplements

Shipments are processed as soon as possible. As a result, we can’t cancel orders once they’ve been submitted.

You can request a return for unopened supplements delivered within the last 30 days. Return shipping labels aren’t provided. See our Return policy for more details.

Labs

To cancel a labs order, contact our Labs Support Team at labs@fullscript.com or call 1 (888) 894-4014. For full details, see our Labs refund policy.

Labs and lab kits are non-returnable.

Missing and damaged shipments or products

Supplements

For supplement orders, please see Missing and damaged shipments for more information, including how to request a replacement or refund. Our Customer Success team is happy to help.

Labs

For issues with lab test kit materials or delivery, please reach out to our Labs Support Team at labs@fullscript.com or call 1 (888) 894-4014.

Heat-sensitive products

Certain supplements, including some probiotics and fish oils, are heat-sensitive. While these items are sensitive to temperature changes, they are designed to remain effective, even if exposed to some fluctuations during transit.

Only some heat-sensitive products, as advised by the manufacturers, ship with a cold pack. Cold packs may not arrive frozen, but don’t be alarmed— they help keep the product cooler than outside conditions even after thawing.

Although labeled as heat-sensitive, these products are made to compensate for any potential losses during shipping, ensuring the product remains effective. Long-term storage is still the key factor in maintaining the quality and efficacy of these items. Refer to the product label for specific storage instructions.

Please see Heat-Sensitive products for more information.

Auto refill order shipping rates

Shipping fees are applied to each supplement auto refill created in your account. Products scheduled to ship together can be identified by a single order subtotal. Multiple auto refill orders with unique shipping dates and frequencies can be created, but each refill is subject to a shipping fee where applicable. 

To be eligible for free shipping, individual orders must meet the free shipping threshold in your region. Please refer to the tables above (US, Canada) for applicable shipping rates.

You can select the delivery method to be used for your shipment on the Auto refills page.

Labs shipping and turnaround times

Labs and supplements are shipped separately, so they won’t arrive in the same package. The table below offers a quick overview of the shipping method and turnaround times for lab kits.