In this article:
In your dispensary and account settings, you'll be asked to provide an email address in several places. In each instance, the address that you provide will be used for a different purpose. This article describes where to find each email address field and the purpose each address will serve.
Email address fields and purposes
|Email address field
|Public information email
|Our support team may provide this address to your clients if they need to contact you regarding their supplement plan.
|Along with your password, you will use this email address to log in to your practitioner account.
|Depending on your settings, you'll receive notifications regarding new patient account activations, patient orders, and shipments to the address provided here.
Note: You can't use an email that's already being used by another account for Login information or Notification email. If it's being used by someone else, you have to remove it from the existing account before you can use it. Learn more.
Managing your notifications
If you'd like to receive fewer notifications, you can adjust the toggles found in your Notification settings. These toggles control different types of notification emails and can be modified whenever you want.
Turn patient account activation, patient order, or shipment notifications on or off.
Sub-practitioner notifications management
If you're a sub-practitioner, the notifications that you might receive will be affected by the primary practitioner's global patient access settings.
If global patient access is turned on, confirmation emails regarding patient orders will be sent to the patient’s assigned practitioner, with all other practitioners in the dispensary being CC’d.
If global patient access is turned off, order confirmation emails will only be sent to the patient’s main practitioner.