Last modified: August 5, 2025
What it means to be view-only on Rupa
Providers
When your Rupa Health provider account transitions to view-only, you’ll retain limited access to past activity but can no longer place new orders from the Rupa Health platform. This article covers what view-only mode includes, how long you’ll have full access if you don’t move your account, and what to do next.
The information below is only relevant to Rupa providers eligible to move their accounts to Fullscript.
Your practice will only be eligible to move once the lab companies, features and any EHR integrations you use on Rupa are available on Fullscript. When you move, all Rupa account data – order history, client list, favorites, custom panels, bundles, preferred phlebotomists, and text snippets – will be transferred seamlessly.
We’ll send you an email and add a notification to your Rupa account dashboard two weeks (14 days) before you become eligible to move to Fullscript. Once eligible, you’ll have 14 days to complete your move. Until then, continue ordering and managing labs on Rupa until it’s your time to move! Learn more.
Transition timeline and window
Your window to make the move will close 14 days after your practice’s account becomes eligible. After that period, your practice’s account will convert to ‘view-only’ and you’ll need to complete the move to Fullscript to order new labs. Don’t worry, you’ll still be able to access your Rupa account to view historical orders, access financial information, download results, and seamlessly transition all of this information to Fullscript when you’re ready. You’ll need to move to Fullscript to order any new lab tests.
What to expect in ‘view-only’ Rupa accounts
As part of your move to Fullscript, we’ll seamlessly transfer your account data so you can resume your testing workflows. If you choose to, you can continue to access your Rupa account to view historical orders, access financial information, and download results.
Here’s what you’ll see when logged into your Rupa account when it turns view-only:
Note:
Patients with unpaid lab orders from Rupa should use their existing checkout links or log in to their Rupa patient portal to complete payment after your account becomes view-only.