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paragraph text Your provider is moving lab testing to Fullscript to bring lab results, order management, and ongoing care together on one platform. When your provider moves from Rupa to Fullscript, you’ll be invited to join them and will have access to your full order history in Fullscript. normal ltr
paragraph text The next time you log in to Rupa, you’ll be prompted to start using labs on Fullscript for a seamless experience with lab testing and supplement ordering. normal ltr
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paragraph text Choose normal text View My Labs on Fullscript normal text or normal text Not Now normal text to continue using Rupa for any existing lab orders. normal ltr
block note root paragraph text If your lab order was originally placed through Rupa, you’ll pay for and complete that order through Rupa. normal ltr paragraph text • Payment, reminders, and order updates will continue to come from Rupa. normal text normal text • Testing instructions, requisitions, and blood draw options will remain available in your Rupa account. normal text normal text • Once results are ready, they’ll appear in both Rupa and Fullscript. normal ltr paragraph text Any new lab orders placed after your provider moves to Fullscript will be managed entirely in Fullscript. normal ltr ltr
paragraph text This article explains how to activate your Fullscript account, introduces labs on Fullscript, and includes helpful links to support you along the way. normal ltr
heading text Video: Joining your Rupa practitioner on Fullscript normal ltr h3
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heading text Activating your Fullscript account normal ltr h2
paragraph text Your account information, like your order history and past test results, will be moved to Fullscript when your practitioner completes their account transfer. normal ltr
paragraph text To activate your Fullscript patient account after your practitioner has completed their move to Fullscript: normal ltr
list listitem link text Sign in normal ltr custom text to your Rupa account. normal ltr listitem text Click normal text View My Labs on Fullscript normal text . normal ltr ltr number ol
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block note root paragraph text If you click normal text Not Now normal text , you can continue accessing your Rupa account to manage existing lab orders. normal ltr paragraph text If you have unpaid lab orders on Rupa, you’ll need to complete those directly through Rupa using your existing checkout links and patient portals. normal ltr ltr
list listitem text Enter your email address and click normal text Send activation email normal text . normal ltr ltr number ol
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list listitem text Use the link in the activation email to activate your account. normal ltr ltr number ol
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list listitem text If you’re new to Fullscript, you’ll be asked to create a password, then click normal text Create account normal text . Existing Fullscript users won’t be asked to create a password. normal ltr listitem text You’ll be directed to the normal text My health normal text page on your new Fullscript account. normal ltr ltr number ol
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heading text Labs on Fullscript normal ltr h2
paragraph text Labs on Fullscript keeps everything in one place—recommendations, scheduling, and results—so you can stay focused on your health. Fullscript simplifies the process and supports your wellness journey. normal ltr
heading text Video: The Patient Experience normal ltr h3
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heading text Viewing your plans normal ltr h3
paragraph text When using the labs on Fullscript experience, your practitioner will send you lab testing recommendations as part of a patient plan. normal ltr
paragraph text To normal link text view your plans normal ltr custom text on Fullscript: normal ltr
list listitem text Log in to your Fullscript account. normal ltr listitem text Click normal text My health normal text in the navigation at the top of the page. normal ltr ltr number ol
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list listitem text Find your most recent plan under the normal text Your most recent plan normal text heading. You can view older plans under the normal text Past plans normal text heading. normal ltr ltr number ol
block note root paragraph text In the normal link text Fullscript mobile app normal ltr custom text , your plans will appear in a list sorted by date. normal ltr ltr
heading text Ordering a lab test normal ltr h3
paragraph text If you haven’t ordered testing through Fullscript before, you’ll be prompted to provide your phone number, date of birth, biological sex, and accept the terms and conditions for ordering labs on Fullscript. normal ltr
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paragraph text Adding your demographic information before ordering labs for the first time. normal ltr
paragraph text Once you’ve entered the required information, you can normal link text place an order normal ltr custom text for your recommended lab test. We’ll guide you through the rest of the process based on the type of lab test your provider has recommended. To see what the process looks like, review our guides for normal link text specialty labs normal ltr custom text or for blood draws through normal link text Quest normal ltr custom text , normal link text Access Labcorp normal ltr custom text , or an normal link text independent phlebotomist. normal ltr custom ltr
heading text Tracking testing status and viewing results normal ltr h3
paragraph text After your sample(s) have been collected by or shipped to the lab, you can normal link text track your testing status normal ltr custom text within your account. normal ltr
paragraph text To track your testing status or find your test results: normal ltr
list listitem text Log in to your Fullscript account. normal ltr listitem text On the normal text My health normal text page, click the normal text Labs normal text tab. normal ltr ltr number ol
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list listitem text Find the test you’d like to see the status or results for and click normal text View details normal text . The current status is shown above the button. normal ltr ltr number ol
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list listitem text On the test details page, you can view the status history under normal text Test history normal text . normal ltr ltr number ol
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list listitem text To access your test results, click normal text View results normal text . normal ltr ltr number ol
block tip root paragraph text Visit normal link text Tracking lab kits and testing status normal ltr custom text for more on tracking and accessing your lab results. normal ltr ltr
heading text Navigating multiple patient accounts normal ltr h2
paragraph text If you already have a patient account with another provider on Fullscript, you can normal link text switch between accounts normal ltr custom text from your account menu. normal ltr
block iOS/Android app root paragraph text To switch to another account in the mobile app: normal ltr list listitem text Click the menu icon ( normal inlineBlock fontawesome far bars text ) in the upper right hand corner. normal ltr listitem text Under normal text Switch dispensary normal text , click the name of the dispensary you’re currently logged in to. normal ltr ltr number ol list listitem text Tap on the account you’d like to enter. normal ltr ltr number ol ltr Desktop root paragraph text To switch to another account in the desktop experience: normal ltr list listitem text Select your name or photo from the top-right corner of your screen. normal ltr listitem text Click normal text Switch dispensary. normal ltr listitem text Select an account. normal ltr ltr number ol ltr Mobile browser root paragraph text To switch to another account using your mobile browser: normal ltr list listitem text Tap the mobile menu ( normal inlineBlock fontawesome far bars text ). normal ltr listitem text Select your name. normal ltr listitem text Click normal text Switch dispensary. normal text normal text normal text normal text normal ltr listitem text Select an account. normal text Switching to another account on a mobile device. normal ltr ltr number ol ltr
heading text When to contact your provider normal ltr h2
paragraph text Your provider and their practice will continue to be your clinical resource if you have any specific questions about: normal ltr
list listitem text Preparing for your test as it relates to your unique medical history or specific medication/supplement prescriptions. normal ltr listitem text Any additional testing requests. normal ltr listitem text Interpreting and understanding your test results. normal ltr listitem text How to schedule a follow-up to review your lab test results. normal ltr ltr bullet ul
paragraph text Not sure who to contact? normal link text Reach out to Fullscript normal ltr custom text , and we’ll direct you to your provider if needed. normal ltr