Joining your Rupa practitioner on Fullscript

Your provider is moving lab testing to Fullscript to bring lab results, order management, and ongoing care together on one platform. As a patient using Fullscript, you’ll be able to view your past lab orders from Rupa, and all future testing will be managed through Fullscript.

When your provider transitions from Rupa to Fullscript, your account details move with them. The next time you log in to Rupa, you’ll be prompted to start using labs on Fullscript for a seamless experience with lab testing and supplement ordering.

This article explains how to activate your Fullscript account, introduces labs on Fullscript, and includes helpful links to support you along the way.

Activating your Fullscript account

Your account information, like your order history and past test results, will be moved to Fullscript when your practitioner completes their account transfer.

To activate your Fullscript patient account after your practitioner has completed their move to Fullscript:

1. Sign in to your Rupa account.
2. Click View My Labs on Fullscript.

3. Type in your email address and click Send activation email.

3. Use the link in the activation email to activate your account.

4. If you’re new to Fullscript, you’ll be asked to create a password, then click Create account. Existing Fullscript users won’t be asked to create a password.
5. You’ll be directed to the My health page on your new Fullscript account.

Labs on Fullscript

Labs on Fullscript keeps everything in one place—recommendations, scheduling, and results—so you can stay focused on your health. Fullscript simplifies the process and supports your wellness journey.

Viewing your plans

When using the labs on Fullscript experience, your practitioner will send you lab testing recommendations as part of a patient plan.

To view your plans on Fullscript:

1. Log in to your Fullscript account.
2. Click My health in the navigation at the top of the page.

3. Find your most recent plan under the Your most recent plan heading. You can view older plans under the Past plans heading.

Ordering a lab test

If you’ve not ordered testing through Fullscript before, you’ll be prompted to provide your phone number, date of birth, biological sex and accept the terms and conditions for ordering labs on Fullscript.

Once you’ve entered the required information, you can place an order for your recommended lab test. The ordering process is different depending on the type of lab test you’re purchasing. For most specialty tests, a kit will be shipped to your door. For blood labs, you’ll schedule an appointment after placing your order.

Tracking testing status and viewing results

After your sample(s) have been collected by or shipped to the lab, you can track your testing status within your account.

To track your testing status or find your test results:

1. Log in to your Fullscript account.
2. Click My health.

3. Click the Labs tab.
4. Find the test you’d like to seeing the status or results for and click View details. The current status is shown above the button.

5. On the test details page, you can view the status history under Test history.

6. To access your test results, click View results.

Navigating multiple patient accounts

If you already have a patient account with another provider on Fullscript, you can switch between accounts from your account menu.

When to contact your provider

Your provider and their practice will continue to be your clinical resource if you have any specific questions about: 

• Preparing for your test as it relates your unique medical history or specific medication/supplement prescriptions.
• Any additional testing requests. 
• Interpreting and understanding your test results.
• How to schedule a follow-up to review your lab test results.

Not sure who to contact? Contact Fullscript first, and we’ll direct you to your provider if needed.