Completing testing ordered on Rupa and accessing results on Fullscript

If you had a pending lab order through Rupa and have since joined them on Fullscript, here’s what you need to know about completing payment, accessing requisitions, viewing results, and how testing will work going forward.

Paying for unpaid Rupa orders

If your provider sent you a Rupa lab test order before switching to Fullscript and it hasn’t been paid for yet:

• Complete your payment through Rupa.
• These unpaid orders aren’t moved to Fullscript because pricing, availability, or setup may differ between platforms.

Once payment is confirmed, your results will appear in Fullscript when they’re ready.

How to access Rupa lab results

When you log in to your Rupa account, you’ll see a message that your provider now uses Fullscript.

You have two options:

• View my labs on Fullscript: This takes you to your new Fullscript account, where your results will appear once available.
• Not now: This keeps you in your Rupa account in view-only mode, where you can download requisitions, instructions, or past results.

In view-only mode, you can still download your past results, but you can’t upload new files or make account changes. You’ll also see a banner at the top of the page confirming your provider has moved to Fullscript.

Banner displayed in the view-only Rupa portal indicating your practitioner has moved to Fullscript.

Viewing your results on Fullscript

If your lab order has been paid for and processed, your results will appear in your Fullscript account.

To find your lab results on Fullscript:

1. Log into your Fullscript account.
2. From the navigation menu, click My health.

3. Click the Labs tab.

4. Click View details next to the lab order to view your results.