Completing testing ordered on Rupa and accessing results on Fullscript

If you have a lab order that started on Rupa and your provider now uses Fullscript, here’s what to know about payment, requisitions, results, and how new lab orders will work going forward.

Paying for unpaid Rupa orders

If your provider placed a lab order through Rupa before switching to Fullscript and it hasn’t been paid for yet:

• Complete your payment through Rupa.
• Payment and order updates for Rupa orders will continue through Rupa until the order is complete.

Once results are ready, they’ll be available in both Rupa and Fullscript.

How to access Rupa lab results

When you log in to your Rupa account, you’ll see a message that your provider now uses Fullscript.

You’ll have two options:

• View my labs on Fullscript: This takes you to Fullscript, where your results will appear once available.
• Not now: This keeps you in Rupa, where you can access items like requisitions, instructions, and past results.

Banner shown in Rupa indicating your provider now uses Fullscript.

Viewing your results on Fullscript

If your lab order started on Rupa, it will be completed there. Once your results are ready, they’ll also appear in your Fullscript account.

To find your lab results on Fullscript:

1. Log into your Fullscript account.
2. From the navigation menu, click My health.

3. Click the Labs tab.

4. Click View details next to the lab order to view your results.

New lab orders going forward

Any new lab orders your provider places after moving to Fullscript will be created and managed entirely on Fullscript.