If you have a lab order on Rupa, here’s what to do before Rupa closes on January 20, 2027, at 11:59 PM ET, and how to get your results. What you need to do depends on whether your provider has moved to Fullscript.
Key dates
All deadlines are at 11:59 PM ET.
- December 23, 2026: If your provider hasn’t moved to Fullscript, unpaid Rupa orders are canceled.
- January 6, 2027: The last recommended day to have blood drawn or to collect and ship your sample, so results arrive before Rupa closes.
- January 20, 2027: Rupa login closes. If your provider hasn’t moved, orders that haven’t been collected are canceled.
If your provider has moved to Fullscript
Until January 20, 2027, keep using Rupa to pay for and complete orders that started there:
- Complete your payment through Rupa.
- Payment and order updates continue through Rupa until the order is complete.
- Once results are ready, they’ll be available in both Rupa and Fullscript.
When Rupa closes, eligible open orders continue on Fullscript. You don’t need to do anything. Some orders can’t continue. See Orders that can’t continue on Fullscript.
See Rupa Payment FAQs for more information on payments processed through Rupa.
How to access Rupa lab results
When you log in to your Rupa account, you’ll see a message that your provider now uses Fullscript.
You’ll have two options:
- View my labs on Fullscript: This takes you to Fullscript, where your results will appear once available.
- Not now: This keeps you in Rupa, where you can access items like requisitions, instructions, and past results.
Banner shown in Rupa indicating your provider now uses Fullscript.
If your provider hasn’t moved to Fullscript
To complete your testing before Rupa closes:
- Pay for any unpaid orders on Rupa by December 23, 2026. Unpaid orders are canceled after that date.
- By January 6, 2027, have blood drawn for blood labs like Quest and Labcorp, or collect and ship your sample for specialty labs.
On January 20, 2027, orders that haven’t been collected are canceled. Your provider can still move to Fullscript before then. If they do, see If your provider has moved to Fullscript.
Orders that can’t continue on Fullscript
Even if your provider moves to Fullscript, these orders can’t continue there:
- Orders with an expired kit or requisition
- Open Rupa orders for patients in New York, New Jersey, or Rhode Island
To request a refund, see Requesting refunds for lab orders placed through Rupa.
Getting your results
Samples that have already been collected continue processing.
To find your lab results on Fullscript:
- Log into your Fullscript account.
- From the navigation menu, click My health.
- Click the Labs tab.
- Click View details next to the lab order to view your results.
After Rupa closes on January 20, 2027, email labs@fullscript.com for past Rupa results, or for results that arrive after Rupa closes. For more on where your past results are, see Where to find your Rupa order history on Fullscript.
New lab orders going forward
Any new lab orders your provider places after moving to Fullscript are created and managed entirely on Fullscript. If you haven’t set up your Fullscript account yet, see Joining your Rupa practitioner on Fullscript.