Setting product dosage instructions in plans
Last modified: November 5, 2024
Overview Dosage instructions can be customized when building individual or multi-patient plans. Updates to product dosages are reflected in patient ac...
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Financial reports for dispensaries
Last modified: November 5, 2024
Overview Financial reports are generated for profit dispensaries to aid in tracking sales activity, distributing earnings to staff, and completing tax...
US dispensaries: Navigating your financial reports and 1099-K for tax purposes
Last modified: November 5, 2024
This article is intended for practitioners who received Form 1099-K from Fullscript. We suggest referring to US dispensaries: Reporting your income fo...
Securing your patient account with 2-step verification
Last modified: November 20, 2024
Keep sensitive information between you and your practitioner by adding 2-step verification in a few quick steps!
Saving and managing payment methods for wholesale purchases
Last modified: November 7, 2024
Overview Payment methods you use to purchase wholesale orders can be saved to your account and used again for future orders. These cards can only be u...
Tracking patient testing status
Last modified: September 19, 2024
Overview With our transparent status updates, your team will be able to monitor your patient’s progress through the entire testing process: from...
I’m missing product(s) from my order. Where are they?
Last modified: November 19, 2024
We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...
My order hasn’t arrived. When can I expect delivery?
Last modified: October 31, 2024
We email your tracking information as shipments leave our warehouses. First, refer to your tracking information for an estimated delivery date provide...
Tracking your wholesale order
Last modified: November 8, 2024
Tracking information is accessible in your account and is also shared by email as orders leave our warehouse.
A product I want to order is on backorder. When will it be available?
Last modified: November 7, 2024
Products that are temporarily backordered are usually replenished within 10-14 business days.