Supplement plans: Canceling supplement plans
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We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
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Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Practitioners
In this article:
Overview
Canceling a supplement plan
Overview
Supplement plans can be canceled if they're no longer applicable to a patient. Once canceled, the plan is removed from the patient's account immediately and can't be reactivated. However, canceled plans will continue to be accessible to practitioners in the dispensary. Practitioners and clerks can search for canceled plans within patient profiles.
Note: Patients can continue to order products from canceled plans from their order history (if previously ordered) or the catalog directly (depending on your catalog permissions).
We're trying something new!
We're actively testing multiple plan-building experiences to improve practitioner workflows. As you navigate this and related articles, select the tab matching the terminology in your experience to view information relevant to you.
An example of a practitioner experience with Build plan terminology.
An example of a practitioner experience with New prescription/recommendation terminology.
Canceling a supplement plan
Before you continue, please select the button below that matches the terminology you see in your account:
To cancel a supplement plan:
- Click Patients.
- Search for and click the name of the patient whose plan needs to be cancelled.
- In the patient's profile, find the plan you'd like to cancel. In the bottom right hand corner of the information box, click More options ( ).
- Click Cancel plan.
- Click Yes, cancel in the modal to confirm the cancellation.
To cancel a supplement plan:
- Click Patients. On mobile, tap the menu icon ( then All patients.
- Search and click the name of the patient whose plan needs to be canceled.
- Click Prescriptions.
- Find the prescription you want to cancel and click View details.
- Click Cancel prescription.
- Confirm the cancellation by clicking Yes, cancel.
Note: Once canceled, you can't reactivate a supplement plan. If you'd like to re-publish a canceled plan to a patient's account, you'll need to recreate it using the supplement plan tool.