Healthcare credentials: Getting your credentials approved

Practitioners

In this article:

Overview
Credential acceptance criteria
Professional healthcare licenses and registrations
Healthcare education credentials
Other healthcare credentials
Student ordering accounts
Rejected credentials

Overview: Healthcare credentials

Since Fullscript is a service that connects health practitioners with their patients, it's important we keep a copy of your active license/registration on file to maintain the professional integrity of the platform in alignment with our Acceptable Use Policy.

Your healthcare credentials will be requested to complete the setup of your account and are typically reviewed within one business day. Credential approval is required before any orders (wholesale or patient orders) can be placed through your dispensary.

Tip! Some brands aren't available to all practitioner types, which is determined by the credentials reviewed on your account. To limit possible catalog restrictions, we recommend submitting your professional license or registration over your education credentials when possible.

Credential acceptance criteria

We need a digital copy of your professional healthcare license/registration or healthcare education credentials uploaded before orders can be placed through your dispensary.

When you sign up, you're prompted to upload a copy of your credentials to complete your account. Afterward, you can go to your Account settings page to upload new credentials to unlock access to additional brands or maintain credentials before they expire to avoid new brand restrictions.

Here are some considerations when submitting your credentials for review: 

• If submitting a professional license or registration, ensure your name and the expiry date are displayed and legible.
• Ensure the name on the credential matches the name (of one) of the practitioner(s) listed on the account.
• We standardly do not accept board memberships/certifications or international licenses for Fullscript practitioner account approval.
• Student ordering accounts are available for those who can prove enrollment in a program that leads to licensure in one of the approved healthcare professions.
• It's also your responsibility to maintain your credentials and provide updated documents before they expire. We'll send an automated reminder email as the expiration date approaches.
• Reviews are typically completed in one business day. The 'credential review' banner in your account will disappear when your credentials have been approved.
• Acceptable file formats include JPG, JPEG, PNG, PDF, or TIFF. Only one file can be uploaded at a time, but you can go through the upload process multiple times on your account. Go to your Account settings page to upload additional documents. 

Names must match

If the account is set up under a clinic manager or owner, you can still use the credentials of an associated clinic practitioner. All you need to do is add them to the account as an additional practitioner. When credentials match a practitioner on the account, Fullscript can move forward with the review process.

Tip! See Adding practitioners and staff members for more information on this process.

Professional healthcare licenses and registrations

When uploading a license or registration, please provide your most up-to-date credentials displaying your name and the expiration date. Credentials that require regular renewal and contain an expiration date must be maintained as valid and current as per Fullscript's Acceptable Use Policy. 

Please ensure your license or registration includes the following:

• Your name
• The issuing institution
• The profession you’re licensed in
• Valid expiration date

If your licensing or certifying institution no longer provides paper copies of your licensure, we will accept a screenshot of your information from an online verification system or public register. Please ensure the screenshot includes the site's URL, your name, the profession, and the expiration date.

A sample screenshot of a medical license from California's verification website.

International degrees

We can only accept licenses and registrations issued in the United States or Canada. Though international licenses are not accepted for account approval, we do review and accept international degrees.

Note: If you're no longer a licensed practitioner, please submit your education credentials for approval.

Healthcare education credentials

If you work in a non-government regulated profession where a license isn't required, please submit your education credentials for review; be aware they will be reviewed to determine if the associated program meets our requirements to be approved. Requirements are based on program length, course content, and institutional accreditation.

Warning! We don't accept CEU (continuing education) credentials, graduation verification letters, or conferral date letters for approval.

Other healthcare credentials

Board memberships and certifications

Due to the varying nature of acceptance criteria of the associated institutions, board memberships and certifications are standardly not approved for a Fullscript account. Instead, for consistency and fairness, Fullscript requests practitioners provide the educational credentials they used to gain acceptance for the given board. *Some exceptions may apply.

Unapproved documents

• Transcripts and conferral date letters: You must submit a picture or photocopy of your graduation certificate for approval; we don't accept any other sort of school documents for practitioner accounts. We may contact you to request supplemental information to support transcripts and conferral date letters.
• International licenses and registrations: We only accept licenses issued from the United States and/or Canada.
• Receipts, business insurance, and tax documents: Business-related documents, such as business licenses, receipts, or tax forms, will not suffice to activate a Fullscript account. Healthcare credentials are required.

Student ordering accounts

Student ordering accounts are available for those who can prove enrollment in a program that leads to licensure in one of the approved healthcare professions. Fullscript requires documentation such as proof of enrollment, class schedule, or other formal school paperwork to ensure the program of enrollment meets the criteria for a student account. Submitted documents should include your name, program of enrollment, and school of enrollment.

A sample screenshot from a Student portal to capture a suitable student credential.

Note: Please see our Student dispensaries article for more information.

Rejected credentials

If your credentials are rejected upon review, our team will send you an email to communicate why your credentials were rejected and what to do next. You can check on the status of your credential review by visiting your Account settings page.