Last modified: August 1, 2025
Getting your credentials approved
Providers
Fullscript connects healthcare providers with their patients, so we require your NPI number, active license, or registration to maintain the platform’s professional integrity and comply with our Acceptable Use Policy.
You can start using your account right after uploading your credentials—add patients, send plans, and more. Your credential needs to be approved before any wholesale or patient orders can ship. We typically complete reviews in less than one business day.
Tip!
Some brands have restrictions based on provider credentials. To minimize catalog limitations, we recommend submitting your professional license or registration instead of education credentials whenever possible.
Credential acceptance criteria
During sign-up, you’ll be prompted to enter your NPI number or, if you don’t have one, upload a digital copy of your professional healthcare license/registration or healthcare education credentials before orders can be placed through your dispensary.
Here are some considerations when submitting your credentials for review:
- If using an NPI number, the first and last names must match what’s registered with NPI.
- If submitting a professional license or registration, ensure your name and the expiry date are displayed and legible.
- Ensure the name on the credential matches the name of one of the provider(s) listed on the account.
- Student ordering accounts are available for those who can prove enrollment in a program that leads to licensure in one of the approved healthcare professions.
- Acceptable file formats include JPG, JPEG, PNG, PDF, or TIFF. Only one file can be uploaded at a time, but you can go through the upload process multiple times on your account. Go to your Account settings page to upload additional documents.
We typically review credentials within one business day and send an email when your account is ready to place an order. The Credential review banner will also disappear from your account once it’s approved.
Note:
It’s important to maintain your credentials and provide updated documents before they expire. We’ll send an automated reminder email as the expiration date approaches.
Submitting credentials for an associate provider in your dispensary
If the account is under a clinic manager or owner, you can still use the credentials of an associated provider. Just add the provider to the account as an additional user. Once their credentials are uploaded and match a provider on the account, we’ll move forward with the review.
Tip!
See Adding providers and staff members for more information on this process.
Credential approval tips
Still not quite sure what we’re looking for? Here are some general tips to consider before uploading or re-uploading your healthcare credentials to your account.
Issue or consideration | Solutions and tips! |
|---|---|
| Name mis-match | Ensure the name is legible and matches the name of the Fullscript account owner or an associate provider in the dispensary. |
| Expired licenses or no expiry date |
Confirm that the expiration date is displayed, legible, and current on the document you’re uploading. While our team may be able to verify this information online, not having the date visible on the original document uploaded can lead to delays in getting your account order-ready. |
| Degrees | Be sure the specialty/area of study is present. Tip! If your diploma doesn’t state a major, we recommend uploading additional documents (such as a transcript) to speed up the approval process. |
| Closed schools or retired programs | If the school you graduated from has closed or the program has been retired, provide supplemental information about the closure for a seamless review process and speedy approval. |
| Trouble finding your state license online | Need help grabbing a screenshot of your license from an online public database? In a familiar search engine, try searching with keywords that specify your state, provider type (designation, specialty, etc.), and include a phrase like “license lookup” or “license verification. |
Professional healthcare licenses and registrations
When uploading a license or registration, please provide your most up-to-date credentials displaying your name and the expiration date. Credentials that require regular renewal and contain an expiration date must be maintained as valid and current as per Fullscript’s Acceptable Use Policy.
Please ensure your license or registration includes the following:
- Your name
- The issuing institution
- The profession you’re licensed in
- Valid expiration date
If your licensing or certifying institution no longer provides paper copies of your licensure, we’ll accept a screenshot of your information from an online verification system or public register. Please ensure the screenshot includes the site’s URL, your name, your profession, and the expiration date.
International degrees
We do review and accept international degrees. International licenses and registrations, however, aren’t eligible for account approval.
Note:
If you’re no longer a licensed healthcare provider, please submit your education credentials for approval.
Healthcare education credentials
If you work in a non-government-regulated profession where a license isn’t required, please upload your education credentials for review. We’ll assess whether the associated program meets our approval criteria, which include program length, course content, and institutional accreditation.
Warning!
We don’t accept CEU (continuing education) credentials, graduation verification letters, or conferral date letters for approval.
Other healthcare credentials
Board memberships and certifications
Board memberships and certifications aren’t the ideal credentials to submit for account approval, as acceptance criteria vary by institution. That said, we’ll review board certifications to determine if membership eligibility requires a license or education that aligns with our approval guidelines. When possible, submitting an active license or educational diploma is preferred to help get you started on Fullscript faster.
Unapproved documents
- Transcripts and conferral date letters: You must submit a picture or photocopy of your graduation certificate for approval; we don’t accept any other school documents for provider accounts. We may contact you to request supplemental information to support transcripts and conferral date letters.
- International licenses and registrations: We only accept licenses issued in the United States and/or Canada.
- Receipts, business insurance, and tax documents: Business-related documents, such as business licenses, receipts, or tax forms, won’t suffice to activate a Fullscript account. Healthcare credentials are required.
Student ordering accounts
Student ordering accounts are available for those who can prove enrollment in a program that leads to licensure in one of the approved healthcare professions. Fullscript requires documentation such as proof of enrollment, class schedule, or other formal school paperwork to ensure the program of enrollment meets the criteria for a student account. Submitted documents should include your name, program of enrollment, and school of enrollment.
Note:
Please see our Student dispensaries article for more information.
Rejected credentials
If your credentials are rejected upon review, our team will send you an email to communicate why your credentials were rejected and what to do next. You can check on the status of your credential review by visiting your Account settings page.