Supplement plans: On-site products
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Practitioners
In this article:
Overview
Hybrid dispensing with the 'Filled on-site' toggle
Enabling 'On-site products'
Labeling products in supplement plans as 'Filled on-site'
'Filled on-site' label displayed on patient supplement plans
Overview
Keep track of products sold in-office by capturing them in a Fullscript supplement plan with on-site products. Simply add the products to a patient's supplement plan as usual and check the Filled on-site box.
By including products purchased on-site in supplement plans, you can ensure your patients aren't buying refills from low-quality sources, activate refill reminders based on supplied dosage instructions, and gift the option to Autoship products they need to reorder.
We're trying something new!
We're actively testing multiple plan-building experiences to improve practitioner workflows. As you navigate this and related articles, select the tab matching the terminology in your experience to view information relevant to you.
An example of a practitioner experience with Build plan terminology.
An example of a practitioner experience with New prescription/recommendation terminology.
Hybrid dispensing with the 'Filled on-site' toggle
With the on-site product tool, practitioners can include products purchased on-site directly in patient supplement plans so they can get started right away without missing out on all the benefits of virtual dispensing.
When you include products purchased on-site in prescriptions, everyone wins:
- Improved patient adherence. Even when patients purchase from you in-office with a supplement plan, they’ll get automated refill reminder emails from Fullscript based on the dosage instructions provided. Patients can schedule products on Autoship to set and forget it.
- Patients always have access to their product history. You and your patient have a digital copy of the supplement plan so that you can refer to it at any time from any device. Over time, you’ll build a consistent digital record of your patient's supplement plan history.
- Seamless re-orders without a visit to your clinic. Effortless refills for patients delivered right to their door.
- Consistent product quality. Ensure patients have access to reorder and aren't purchasing refills from low-quality sources.
Note: On-site purchases are subject to the return policy of your clinic. Fullscript doesn't process payments for products purchased directly from your clinic.
Enabling 'On-site products'
Before you continue, please select the button below that matches the terminology you see in your account:
Before you can indicate which products have been filled on-site, you first need to enable the feature.
To enable the on-site product functionality:
- Go to your Account settings.
- Click on the Preferences tab.
- Scroll to the bottom of preferences and click the toggle for On-site Products.
Before you can indicate which products have been filled on-site, you first need to enable the feature.
To enable on-site product functionality:
- In the supplement plan tool, click the gear icon ( ).
- In the Customize tool modal, select the On-site products check box.
- Click Close.
Note: You can toggle this feature on/off as needed. Toggling it off won't remove the 'filled on site' label from patient prescriptions where it's been previously applied.
Labeling products in supplement plans as 'Filled on-site'
Products can be labeled at the time the prescription is sent or the prescription can be edited later to reflect the on-site purchase.
To indicate a product was purchased or filled on-site:
- Add a product to a new prescription or edit an existing prescription.
- Check the Filled on-site checkbox for any products purchased at your physical location.
- Repeat for all products purchased on-site.
- Send or update the prescription.
'Filled on-site' label displayed on patient supplement plans
When patients log in to Fullscript, they'll see which products you label as filled on-site directly in their supplement plans.
The Filled on-site label displayed on a patient's supplement plan.