In this article:
If you already have an account, log in!
Don’t know if you have an account?
If your healthcare practitioner has already created an account for you, you may have received an email or text message including an invitation to join Fullscript, or informing you about a prescription they’ve created for you. Both include a link for you to follow to activate your account - all you have to do is set a password!
Tip! The email will be sent from Fullscript so be sure to check your junk or spam folders!
Signup via invitation.
Signup via prescription or recommendation.
Need to create an account?
Talk to your healthcare practitioner today and ask for their custom link!
Tip! Does your healthcare provider have a website? They may have a Fullscript button to help you create an account!
Building your order
Once you’ve successfully logged in, you’ll see your most recent prescription or recommendation from your practitioner. From here, you have two options:
1. Add all to cart – Use this to order ALL of the suggested items in the suggested quantities, as entered by your practitioner.
2. Add to cart – Use this to select the individual items you’d like to order at this time.
In this example, we’re going to add our entire prescription to the cart.
Adding all product from a recommendation or prescription to the patient shopping cart.
Now we will review our cart. This is a good time to double check all of your products and the quantities selected.
On the right, you’ll see the subtotal of your order (this does not include taxes or shipping costs). In this example, our order qualifies for free shipping. Learn more about shipping methods and their respective costs here.
When you’re sure that your order is ready to go, click Continue to Checkout.
The Shopping Cart will populate from the right hand and can be edited before continuing to checkout and placing an order.
Providing your shipping address
Once you have started checkout, you will be prompted to enter the Shipping Address for your order. If this is your first order, the form will be blank. Once you’ve placed an order (over the phone or online) your information will be saved for next time.
The shipping address will be required in the first step of the checkout process.
Once everything has been entered correctly, click Continue to delivery method.
Note: It is very important to double check your addresses before moving to the next step, as changes and cancellations cannot be made once an order has been placed.
Choosing your delivery method
Now we can choose our delivery method! We have 3 available shipping options:
- Standard Shipping (4-7 business days)
- Priority Shipping (1-3 business days)
- Overnight (next business day)
Delivery method selection is required after billing and shipping addresses have been provided.
After you've made your selection, click Continue to payment method.
Tip! See Shipping options for more shipping related content including US and Canadian shipping rates, order cut off times, shipping to P.O. boxes, and more.
Choosing a payment method
If you’ve placed an order before, your card will be saved on file. If this is your first order, you’ll be prompted to enter your card number. We accept Visa, Mastercard, Discover, and American Express credit cards, as well as Digital Wallet options including Apple and Google Pay. HSA/FSA cards optimized for online purchases are also acceptable payment methods.
Once you’ve entered your information or selected a saved payment method, click Review order & checkout.
Select a saved payment method or enter a new card for the order.
Digital wallet payment
To use a payment method from your digital wallet such as Google Pay or Apple Pay, simply select the branded quick-pay option as shown below.
Quick payment methods setup on your device can be selected at the Payment step of checkout.
Confirming your order
Before you place your order, verify your Shipping Address, Billing Address, Shipping Method, and Payment Information, and ensure that the products and quantities added are correct. Once you place an order, no changes or cancellations can be made.
Once your order is good to go, click Place Order!
Review the charges and products before proceeding to place your order.
Shipping instructions (Canadian orders only)
Canadian customers have the option to request a signature upon delivery and/or include shipping instructions (i.e. leave on porch, leave in mailbox, etc). Unfortunately, this is not yet available for orders shipped within the US.
Canadian customers can request a signature and add shipping instructions for their order on the Review Order step of checkout.
Note: You will need to select Edit to access and update shipping instructions on your order. These options are not available to our US customers.
You’ve successfully placed your order!
The order confirmation page displayed after an order is placed.
Tip! You can download your receipt for tax/insurance purposes by selecting PDF Receipt.
Tracking your order
You can check the status of any of order by navigating to Orders from the menu on the left-hand side of your screen.
Login to your account to view the status of your order, access tracking, and download receipts from Orders.
Tip! See Tracking your order for more information.