Placing your orders: Placing an order
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Patients
In this article:
Overview
Adding prescribed products to your shopping cart
Ordering products from the catalog
Reviewing your shopping cart
Entering your shipping address
Choosing your delivery method
Choosing a payment method
Placing your order
Repeating a previous order
Do you have an account? Log in here or check for an invite from your practitioner!
Need to create an account? Talk to your healthcare provider today to ask for their custom sign-up link or check their website for a Fullscript branded sign-up button to create your account.
Overview
Follow these steps to place an order on Fullscript:
- Check for an invite or check your email for an invite from your practitioner. If you don't have an invite, contact your practitioner to request access to Fullscript.
- Add products to your cart from your plans, the catalog, order history, or your wellness protocols shared by your practitioner.
- Review your cart and proceed to checkout.
- Enter your shipping address, select a shipping method, and choose a payment method.
- Place your order — we'll handle the rest!
Forget stressing about refills. With Autoship, you can schedule refills of your favorite products to arrive when you need them.
Tip! This article covers placing orders on large-screen devices, including computers and large-screen tablets. If you're placing your order mobile device, please see Placing an order from your mobile device.
Mobile users on iOS devices are invited to download the Fullscript app from the Apple store. Order high-quality supplements and stay on track with refills anytime, anywhere.
Video walkthrough: How to place an order
Adding prescribed/recommended products to your shopping cart
Once logged in, you’ll see the most recent prescription or recommendation from your practitioner. From here, you have two options:
1. Add all to cart – Use this to order ALL prescribed products and their suggested quantities, as entered by your practitioner.
2. Add to cart – Use this to select the individual items you’d like to order at this time.
Adding all products from a recommendation or prescription to the shopping cart.
Ordering products from the catalog
You may also have access to the catalog to order non-prescribed products. To browse products, select Catalog from the patient navigation menu, then browse popular categories or use the search field to find products by name, brand, or ingredient.
Select a product to read its description, including ingredients. Click Add to cart to include products in your order.
Browsing the Catalog as a patient or client.
Tip! If you don't have access to the Catalog and are looking to order a non-prescribed product, we recommend you reach out to your practitioner for suggestions and a supporting prescription to place your order.
Reviewing your shopping cart
Select the shopping cart ( ) to review your products, quantities, and subtotal (excludes taxes and delivery fees).
When you're ready to place your order, click Continue to checkout.
Accessing the shopping cart and editing products before continuing to checkout.
Tip! With Apple pay enabled on your device, you can click Check out with Pay to bypass checkout and complete your order. See Digital wallet payment options for more information!
Entering your shipping address
Your shipping address and contact information will be requested at the first step of checkout. This information is saved after placing an order (over the phone or online) for a faster checkout experience next time!
When finished, click Continue to delivery method.
Your shipping address is requested at the first checkout step.
Choosing your delivery method
Now, choose your delivery method! We have two available shipping options:
- Standard shipping (4-7 business days)
- Priority shipping (1-3 business days)
Fees vary based on your country. See our Patient shipping policy for rates.
Choose a delivery option, then select Continue to payment method.
Delivery method selection in checkout.
Tip! See Delivery estimates & shipping options for more shipping-related content, including US and Canadian shipping rates, order cut-off times, shipping to P.O. boxes, and more.
Choosing a payment method
If this is your first order, you’ll need to enter a credit card number or select a saved payment option. We accept Visa, Mastercard, Discover, American Express credit cards, and Digital Wallet options (i.e., Apple and Google Pay). HSA/FSA and prepaid credit cards optimized for online purchases are also accepted; please contact your provider if you're unsure if you can use your card for online purchases.
Select a saved payment method or enter a new card for the order.
Note: Update your billing address for any payment method by clicking Edit beneath the Billing address heading at the Payment step of checkout.
Digital wallet payment options
Apple pay
With Apple pay enabled on your device, you will see a Check out with Pay button at the bottom of your cart. Click on it to check out quickly with your Apple pay information.
Apple pay will appear at the bottom of the cart above the Continue to checkout button.
Google pay and other digital wallets
When enabled on your device, most digital wallets will be available in the Quick payment methods section at the Payment step in checkout.
Google pay and other digital wallets appear below any cards saved directly to your account.
Note: Please see Digital wallet payment options for more information.
Placing your order
We're often unable to make changes or cancel orders once they're placed. Be sure to thoroughly review your order before placing it. To make changes to any of your previous entries, select the corresponding Edit option.
Tip! To add or remove products from your order at this stage, click Cart. On mobile devices, select the back chevron icon ( ) from the top of your screen.
When you're ready, click Place your order. Your payment method will be charged immediately, and you'll receive an order confirmation email to your inbox. As your order ships, you'll be sent shipment notifications with tracking numbers.
The final step of checkout where you will review and confirm your order.
Note: US customers only — if products can't be shipped right away or if multiple warehouses are fulfilling your order, you may receive multiple shipment notifications and tracking numbers. Keep an eye on your inbox for updates.
Repeating a previous order
Rather than rebuilding orders from scratch, you can seamlessly repurchase products or repeat a past order from the Order history page.
Click Order history from the patient menu to view your previous orders, including their tracking information and receipts. To repeat an order, find the order on the page, then click Add all to cart to add all items from the order to your shopping cart. To reorder select products from your order history, click the Add to cart button to the right of the product image.
When you're ready to check out, review your shopping cart and continue to checkout to complete your order.
Adding items from a previous order to your shopping cart.