Patients & virtual orders: Adding patients to your dispensary

Practitioners

In this article: 

Overview
Importing patient lists
Invite patients with a prescription
Invite patients without a prescription
Video: Adding your patients to your dispensary
Patient self-sign-up options

 

Overview

There are various ways to add patients to your dispensary to get them started on their wellness journey. Practitioners can import multiple patients at once with the import tool or add patients individually without a treatment plan. There are also multiple self-sign-up options available that allow eager patients to start ordering right away while reducing the administrative burden on dispensary staff members. 

Note: Self-sign-up options work best for dispensaries with open catalog permissions where prescriptions or recommendations aren't required to explore and order products.

 

Importing patient lists

Already have a list of patients ready to add to your dispensary? Batch import them by using the import patients tool! Check off the optional invite email during the import process to direct your patients to sign in right away. See the Importing patient lists support article for more details and instructions. 

 

Invite patients with a prescription

Get your patients signed up to your dispensary and started on their treatment plans in one go by sending them a treatment plan. Before the patient can view the prescription, they'll be directed to create an account and sign in. 

To invite a patient with a prescription:

1. Select New Prescription.
2. Select Create new patient to open the Create new patient modal.
3. Complete required fields.
4. Specify Additional savings (optional). This discount will be in addition to the existing dispensary discount. Available for profit accounts only.
5. Click Create patient.
6. Complete the prescription, then select Send prescription from the bottom of the page. Alternatively, select Prescribe and place order to place an order with in-office checkout.

Adding a patient from the Treatment plan tool.

Tip! Check out the treatment plan tool for general navigation and protocol writing tips.

 

Invite patients without a prescription

Patients added without a prescription/recommendation can order products through the catalog granted catalog permissions allow catalog access.

To invite a patient without activating a prescription:

1. Hover over Patients.
2. Click New.
3. Complete the required fields: first name, last name, and email address.
4. Optional: select an additional discount. This discount will be in addition to the existing dispensary discount.
5. Enable/disable the optional welcome email.
6. Click Create patient.

Adding a patient from the Patients page.

Tip! Patients added without sending the optional welcome email will be prompted to log into their account when a prescription is sent.

 

Video: Adding your patients to your dispensary

 

Patient self-sign-up options

Equipping patients with the tools to self-serve saves time and promotes adherence. Consider any of the options below to encourage self-service among your patients.

You'll be notified of all new patient signs up as long as you have these notifications enabled. This helps you be aware of who is signing up to your Fullscript dispensary as well as those you may want to limit access to.

To check if patient sign-up notifications are enabled:

1. Click your avatar in the top right corner to open the practitioner menu. On mobile devices, click the menu (  ) button, then your name to expand the practitioner menu.
2. Select Account settings.
3. Scroll down to Notification settings.
4. Confirm Accounts is checked to ensure new patient account notifications are sent. 

 

Your landing page (store link)

Share your store link with your patients so they can sign up on their own from your landing page. Consider sharing your store link through newsletters, email, or in-office resources to encourage self-sign-ups.

You can copy your store link from the Patient landing page page in Dispensary settings or from the bottom of your dashboard when you log into your practitioner account.

New patients are also brought to your landing page when they click a shared wellness protocol, a website button, or product card embedded on your website.

Copying your store link from the landing page preview.

 

Shareable wellness protocols

Link your public shareable wellness protocols to emails, newsletters, and/or your website to share protocols outside of Fullscript. Patients need to create an account or log in to their existing account to view shared protocols in Fullscript.

 

Website buttons

Embed a website button on your clinic or personal website to promote your Fullscript dispensary to your patient base and promote self-sign-ups. When clicked, patients are directed to your landing page where they can create a new account or sign in to their existing account.

A website button that can be embedded on your website.

 

Product cards

Display products on your website with embeddable product cards! When a product card is selected, patients are directed to your landing page where they can create or sign into their account.

Embeddable product cards on an external website.