Shipping policies: Patient shipping policy
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Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
General
In this article:
US patient shipping rates
Canadian patient shipping rates
Cancelations
Returns
Missing and damaged shipments or products
Heat-sensitive products
US patient shipping rates
| Shipping within the US |
Standard 4-7 business days |
Priority 1-3 business days |
Overnight (unavailable) |
|---|---|---|---|
| Orders under $50 | $8.75 | $11.95 | $35 |
| Orders $50 or more | FREE | $4.95 | $35 |
Your subtotal must be $50 or more after discounts and before additional shipping fees and taxes to qualify for free shipping. If eligible, the shipping fee is discounted automatically.
Priority and overnight orders placed on business days before 3:00 pm EST are typically shipped same-day. Orders placed on weekends and holidays will be processed the following business day.
Overnight shipping is currently unavailable until we're confident delivery estimates can be met in all serviceable areas.
Note: Orders placed with our standard delivery method (delivery in 4-7 business days) before the order cutoff aren't guaranteed to ship same-day but will ship in time to arrive within the delivery window. Standard shipments to Alaska, Hawaii, and Puerto Rico will arrive in 10-13 business days.
Canadian patient shipping rates
| Shipping within Canada |
Standard 4-7 business days |
Priority 1-3 business days |
Overnight (unavailable) |
|---|---|---|---|
| Orders under $150 | $3.99 | $7.95 | $35 |
| Orders $150 or more | FREE | FREE | $35 |
Your subtotal must be $150 or more after discounts and before additional shipping fees and taxes to qualify for free shipping. If eligible, the shipping fee is discounted automatically.
Priority and overnight orders placed on business days before 3:00 pm EST are typically shipped same-day. Orders placed on weekends and holidays will be processed the following business day.
Overnight shipping is currently unavailable until we're confident delivery estimates can be met in all serviceable areas.
Note: Orders placed with our standard delivery method (delivery in 4-7 business days) before the order cutoff aren't guaranteed to ship same-day but will ship in time to arrive within the delivery window. Overnight shipping is currently unavailable.
Cancelations
Shipments are processed as soon as possible. As a result, we're often unable to cancel orders once they've been submitted.
Returns
If you need to return any products you have purchased from Fullscript, give us a call or email us and we will get the process started.
The products must be unopened and purchased within the last 30 days. Unfortunately, we cannot accept any heat-sensitive products for return. See Refunds & Returns for more information.
Missing and damaged shipments or products
Please see Missing and damaged shipments for more information, including how to request a replacement or refund. Our Customer Success team is happy to help.
Note: If you're reporting damage, please save the original box and all of its contents.
Heat-sensitive products
Certain products in the Fullscript catalog are heat-sensitive, such as some probiotics and fish oils. These items can be perishable and are not eligible for return under our return policy. Heat-sensitive products that require an ice pack may arrive warm, but don't be alarmed. The pack usually stays cooler than outside conditions and continues to help keep your heat-sensitive product cooler, even after it melts.
For even more stability during the summer or when shipping to a warmer climate, we offer priority shipping (1-3 business days) to get products to you as quickly as possible.
While these products may be labeled as heat-sensitive, they are not heat-intolerant. Probiotics are often made to compensate for any bacteria losses during transit. This is to ensure the product you receive is every bit as effective despite any temperature changes. Please see Heat-Sensitive products for more information.
Note: We have updated our shipping practices and no longer ship all heat-sensitive products with cold packs as our suppliers have confirmed this isn't necessary. Products are manufactured to withstand time in transit, including the time it takes for products to reach our warehouses, and make a second trip to our customers. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products. Please refer to the product label for supplier storage instructions.