Shipping policies: Patient shipping policy
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Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
General
In this article:
US patient shipping rates
Canadian patient shipping rates
Same-day shipping deadline
Cancellations
Returns
Missing and damaged shipments or products
Heat-sensitive products
Autoship order shipping rates
US patient shipping rates
| Shipping within the US |
Standard 4-7 business days |
Priority 1-3 business days |
|---|---|---|
| Orders under $50 | $8.75 | $11.95 |
| Orders $50 or more | FREE | $4.95 |
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping. This discount is automatically applied to eligible orders in checkout.
Note: Orders placed with our standard shipping method shipping to Alaska, Hawaii, and Puerto Rico will arrive in 10-13 business days.
Canadian patient shipping rates
| Shipping within Canada |
Standard 4-7 business days |
Priority 1-3 business days |
|---|---|---|
| Orders under $150 | $3.99 | $7.95 |
| Orders $150 or more | FREE | FREE |
Orders with a subtotal of $150 or more before shipping fees and taxes are eligible for free standard or priority shipping. This discount is automatically applied to eligible orders in checkout.
Same-day shipping deadline
Orders placed on business days before 3:00 pm ET are shipped same-day. Orders placed on weekends and holidays will ship the following business day.
Cancellations
Shipments are processed as soon as possible. As a result, we cannot cancel orders once they've been submitted.
Returns
Products must be unopened, purchased within the last 30 days, and shelf-stable (not heat-sensitive) to be eligible for return. Please complete this form to request your return information. Return shipping labels aren't provided. See Refunds & Returns for more details.
Missing and damaged shipments or products
Please see Missing and damaged shipments for more information, including how to request a replacement or refund. Our Customer Success team is happy to help.
Note: If you're reporting damage, please save the original box and all of its contents.
Heat-sensitive products
Certain products in the catalog, including some probiotics and fish oils, are heat-sensitive. These items can be perishable and are not eligible for return under our return policy. Ice packs shipped with these products may arrive warm or melted but don't be alarmed. The pack usually stays cooler than outside conditions and continues to help keep your heat-sensitive product cooler, even after it melts.
While these products may be labeled as heat-sensitive, they are not heat-intolerant. Products are manufactured to withstand time in transit, including the time it takes for products to reach our warehouses and make a second trip to our customers. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products. Please refer to the product label for supplier storage instructions.
For example, probiotics are often made to compensate for any bacteria losses during transit. This is to ensure the product you receive is every bit as effective despite any temperature changes. Please see Heat-Sensitive products for more information.
Tip! For even more stability during the summer or when shipping to a warmer climate, we offer priority shipping (1-3 business days) to get products to you as quickly as possible.
Autoship order shipping rates
Shipping fees apply to each Autoship order created in your account. Items with a shared next order date are processed as a single order. Multiple autoship orders with unique shipping dates can be created, but each autoship order is subject to a shipping fee where applicable.
To be eligible for free shipping, individual orders must meet the free shipping threshold in your region. Please refer to the tables below for applicable shipping rates.
Tip! Autoship orders are flexible to suit your wellness routine. Use the Reschedule order option to align the ship dates of your autoship orders.
Autoship orders with shelf-stable products
Orders shipping with shelf-stable products will ship via our standard shipping method.
| Shipping region | Order subtotal | Standard 4-7 business days |
|---|---|---|
| US | $50+ USD | FREE |
| Less than $50 USD | $8.75 | |
| Canada | $150+ CAD | FREE |
| Less than $150 CAD | $3.99 |
Autoship orders with heat-sensitive products
Orders shipping with heat-sensitive products will be shipped with our priority shipping method.
| Shipping region | Order subtotal | Priority 1-3 business days |
|---|---|---|
| US | $50+ USD | $4.95 |
| Less than $50 USD | $11.95 | |
| Canada | $150+ CAD | FREE |
| Less than $150 CAD | $7.95 |
Heat-sensitive products may ship with ice packs depending on packaging requirements communicated by our brand partners, but many products don't require this extra precaution. Products are manufactured to withstand time in transit, including the time it takes for products to reach our warehouses and make a second trip to our customers. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products.
A heat-sensitive product in an autoship order.
Note: See Shipping heat-sensitive products for more information.