Shipping Information: Patient shipping policy
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We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
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Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
In this article:
US patient shipping rates
Canadian patient shipping rates
Cancellations
Returns
Damaged products
Heat-sensitive products
US patient shipping rates
| Shipping within the US |
Standard 4-7 business days |
Priority 1-3 business days |
Overnight 1 business day |
|---|---|---|---|
| Orders under $50 | $8.75 | $11.95 | $35 |
| Orders $50 or more | FREE | $4.95 | $35 |
Your subtotal must be $50 or more after discounts and before additional shipping fees and taxes to qualify for free shipping. If eligible, the shipping fee is discounted automatically.
Priority and overnight orders placed on business days before the 3:00 pm EST order cutoff are shipped same-day. Orders placed over the weekend or holidays will be processed the following business day.
Note: Orders placed with our standard delivery method (delivery in 4-7 business days) before the order cutoff aren't guaranteed to ship same-day but will ship in time to arrive within the delivery window. Standard shipments to Alaska, Hawaii, and Puerto Rico will arrive in 10-13 business days. Overnight shipping is currently unavailable.
Canadian patient shipping rates
| Shipping within Canada |
Standard 4-7 business days |
Priority 1-3 business days |
Overnight 1 business day |
|---|---|---|---|
| Orders under $150 | $3.99 | $7.95 | $35 |
| Orders $150 or more | FREE | FREE | $35 |
Your subtotal must be $150 or more after discounts and before additional shipping fees and taxes to qualify for free shipping. If eligible, the shipping fee is discounted automatically.
Priority and overnight orders placed on business days before the 3:00 pm EST order cutoff are shipped same-day. Orders placed over the weekend or holidays will be processed the following business day.
Note: Orders placed with our standard delivery method (delivery in 4-7 business days) before the order cutoff aren't guaranteed to ship same-day but will ship in time to arrive within the delivery window. Overnight shipping is currently unavailable.
Cancellations
Shipments are processed as soon as possible. As a result, we're often unable to cancel orders once they've been submitted.
Returns
If you need to return any products you have purchased from Fullscript, give us a call or email us, and we will get the process started.
The products must be unopened and purchased within the last 30 days. Unfortunately, we cannot accept any heat-sensitive products for return. See Refunds & Returns for more information.
Damaged products
If you receive a package that has been damaged, save the original box and all of its contents, and contact us immediately with your order number. We will remedy the situation as soon as possible.
Heat-sensitive products
Certain products in the Fullscript catalog are heat-sensitive, such as probiotics and fish oils. These items can be perishable and are not eligible for return or refund. Some of our heat-sensitive products will be shipped with an ice pack that may arrive warm, but don't be alarmed. The pack usually stays cooler than outside conditions and continues to help keep your probiotic product cooler even after it melts.
For even more stability during the summer or when shipping to a warmer climate, we offer Priority (1-3 business days) and Overnight shipping to get products to you as quickly as possible.
While these products may be labeled as heat-sensitive, they are not heat-intolerant. Probiotics are often made to compensate for any bacteria losses during transit. This is to ensure the product you receive is every bit as effective despite any temperature changes.
Tip! See Heat-Sensitive Products for recommended shipping methods and other information related to heat sensitive products.