Last modified: May 28, 2024
Delivery estimates and shipping options
Please refer to our shipping policies for rates: Patient shipping policy | Wholesale shipping policy.
About delivery and arrival estimates
Our delivery estimates are displayed in business days as we can’t guarantee deliveries on weekends. A business day is every official workday throughout the week: Monday-Friday, excluding holidays and weekends.
Estimated arrival dates are displayed (in business days) in checkout when placing your order. Please keep in mind that orders may arrive in multiple shipments, and backordered products will ship when they’re back in stock. We recommend considering our priority option when ordering heat-sensitive products.
Tip!
We’ll email your tracking information as shipments leave our warehouse.
Shipping within the US
Orders placed by US customers must be shipped to a US address. Please provide a physical address when shipping to the states or territories listed below, as we can’t ship to P.O. boxes in these locations.
Note:
All US orders are shipped out via UPS, DHL, or FedEx. Learn more.
We ship to all US addresses, including:
- Alaska
- Hawaii
- Puerto Rico
- Military addresses
Note:
Overnight shipping is currently not available.
Alaska & Hawaii addresses
When shipping orders to Alaska or Hawaii, we recommend choosing our priority shipping option for delivery in 1-3 business days.
Orders placed with standard shipping will arrive in 10-13 business days.
Puerto Rico addresses
When shipping to Puerto Rico, we suggest selecting our standard shipping option. Whether standard or priority delivery is chosen, all orders shipping to Puerto Rico will arrive in 10-13 business days.
Shipping within Canada
Orders placed by Canadian customers must be shipped to a Canadian address that’s serviced by Canada Post. Your package can be delivered to any of the following locations:
- Your door or rural mailbox
- Community mailbox
- Post office (P.O.) box
- Group mailbox
Note:
Overnight shipping is currently not available.
International shipping
We don’t offer international shipping at this time. Orders can only be shipped to residents of Canada or the United States and must be sent to an address in the same country where your referring practitioner is located.
Same-day shipping deadline
Orders placed before 3 pm EST Monday – Friday are shipped same day. Orders placed after the deadline are fulfilled the following business day.