Last modified: December 19, 2024
Patient shipping policy
General
US patient shipping rates
| Shipping within the US | Standard 4-7 business days | Priority 1-3 business days |
|---|---|---|
| Orders under $50 | $8.75 | $11.95 |
| Orders $50 or more | FREE | $4.95 |
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping. This discount is automatically applied to eligible orders in checkout.
Tip!
Orders placed with our standard shipping method shipping to Alaska, Hawaii, and Puerto Rico will arrive in 10-13 business days. Priority shipping is currently unavailable for orders shipping to Puerto Rico.
Canadian patient shipping rates
| Shipping within Canada | Standard 1-5 business days* |
|---|---|
| Orders under $150 | $3.99 |
| Orders $150 or more | FREE |
Orders with a subtotal of $150 or more before shipping fees and taxes are eligible for free standard or priority. This discount is automatically applied to eligible orders in checkout.
*All Canadian orders are temporarily shipping via UPS standard (1-5 business days) due to a Canada Post strike.
International shipping
Fullscript can only send shipments to locations within the US or Canada, or to US military addresses via USPS. International shipping is not available, and we don’t support freight forwarding cross-border.
Same-day shipping deadline
Orders placed on business days before 3:00 pm ET are shipped same-day. Orders placed on weekends and holidays will ship the following business day.
Cancellations
Shipments are processed as soon as possible. As a result, we can’t cancel orders once they’ve been submitted.
Holiday shipping expectations
Holiday shipping volumes are higher than usual, so we recommend placing orders early to avoid delays. We’ll keep you updated on any specific delays as we learn more.
Returns
Products must be unopened and purchased within the last 30 days to be eligible for return. Please click here to start your return request with our chatbot and our team will get back to you with your return information. Return shipping labels aren’t provided. See Refunds & Returns for more details.
Missing and damaged shipments or products
Please see Missing and damaged shipments for more information, including how to request a replacement or refund. Our Customer Success team is happy to help.
Note
If you’re reporting damage, please save the original box and all of its contents.
Heat-sensitive products
Certain products, including some probiotics and fish oils, are heat-sensitive. While these items are sensitive to temperature changes, they are designed to remain effective, even if exposed to some fluctuations during transit.
Only some heat-sensitive products ship with a cold pack. Cold packs may not arrive frozen, but don’t be alarmed— they help keep the product cooler than outside conditions even after thawing.
Although labeled as heat-sensitive, these products are made to compensate for any potential losses during shipping, ensuring the product remains effective. Long-term storage is still the key factor in maintaining the quality and efficacy of these items. Refer to the product label for specific storage instructions.
Please see Heat-Sensitive products for more information.
Tip!
For even more stability during the summer or when shipping to a warmer climate, we offer priority shipping (1-3 business days) to get products to you as quickly as possible.
Auto refill order shipping rates
Shipping fees are applied to each auto refill created in your account. Products scheduled to ship together can be identified by a single order subtotal. Multiple auto refill orders with unique shipping dates and frequencies can be created, but each refill is subject to a shipping fee where applicable.
To be eligible for free shipping, individual orders must meet the free shipping threshold in your region. Please refer to the tables below for applicable shipping rates.
Note:
Until further notice, all orders in Canada will be shipped using standard shipping with UPS. All Canadian orders should be expected to arrive in 1 to 5 business days.
Auto refills with shelf-stable products
Orders shipping with shelf-stable products will default to our standard shipping method.
| Shipping region | Order subtotal | Standard 4-7 business days* | Priority 1-3 business days |
|---|---|---|---|
| US | $50+ USD | FREE | $4.95 |
| Less than $50 USD | $8.75 | $11.95 | |
| Canada | $150+ CAD | FREE | N/A |
| Less than $150 CAD | $3.99 | N/A |
Auto refills with heat-sensitive products
Orders shipping with heat-sensitive products will default to our priority shipping method.
| Shipping region | Order subtotal | Standard 4-7 business days* | Priority 1-3 business days |
|---|---|---|---|
| US | $50+ USD | FREE | $4.95 |
| Less than $50 USD | $8.75 | $11.95 | |
| Canada | $150+ CAD | FREE | N/A |
| Less than $150 CAD | $3.99 | N/A |
Tip!
You can select the delivery method to be used for your shipment on the Auto refills page.
Heat-sensitive products may be shipped with ice packs, based on packaging requirements from our brand partners. Many products, however, are formulated to withstand transit times, including the journey to our warehouses and the delivery to customers. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products.
Tip!
See Shipping heat-sensitive products for more information.