Dispensary email addresses and managing email notifications

Overview

In your dispensary and account settings, you’ll need to provide an email address in several sections. Each email address serves a specific purpose. This article outlines where to update each email field and explains how each address will be used.

Email address fields and purposes

Managing your notifications

To reduce notifications, adjust the toggles under Notification settings on the Preferences page. These toggles let you control the types of emails you receive and can be changed at any time.

Sub-provider notifications management

If you’re a sub-provider, the notifications you receive depend on the global patient access settings set by the primary provider.

When global patient access is turned on, confirmation emails about patient orders are sent to the assigned provider, with all other assigned providers CC’d.

If it’s turned off, only the patient’s main provider gets order confirmation emails.

However, sub-providers assigned to the patient will still receive notifications about plan requests, order updates, feedback, and currently taking. Other providers who aren’t assigned to the patient won’t receive any notifications.

Ensuring you can receive emails from Fullscript

To make sure our emails reach your inbox and aren’t filtered into spam or junk folders, follow these steps to mark our email addresses as safe. The process may vary depending on your email provider, but here are the steps for some of the most common providers:

Gmail

To have Fullscript as a safe sender in a Gmail account, a filter will need to be created to make sure that messages from Fullscript addresses are never sent to the spam folder.

To create a filter in Gmail:

1. In the search box at the top, click Show search options ( ).
2. In the From field, type support@fullscript.com and hello@practitioner.fullscript.com.
3. In the bottom right, click Create filter.
4. Check Never send it to Spam.
5. Click Create filter.

Outlook

For an outlook account, Fullscript addresses will need to be added to the safe mailing lists.

To add Fullscript to Safe mailing lists in Outlook:

1. Open your Safe Senders settings.
2. Under Safe senders and domains, enter support@fullscript.com and hello@practitioner.fullscript.com, and select Add.
3. To add a mailing list to your safe senders, enter the mailing list under Safe mailing lists and select Add.
4. Select Save.

Yahoo

Yahoo users will need to create a new filter, including a new rule, to ensure that Fullscript emails are correctly sorted into their inbox.

To create a filter in Yahoo:

1. Click the Settings icon ( ), then select More Settings( ).
2. Click Filters.
3. Click Add new filters.
4. Enter the filter name, set the filter rules (including the sender emails), and choose or create a folder for the emails.
5. Click Save at the bottom.