Accessing your patient account without a password (Instant Links)
Last modified: October 17, 2024
Overview With Instant Links, you can access your practitioner’s dispensary and your personalized plans without setting and needing to remember a...
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placing an order
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Adding your bank account
Last modified: October 23, 2024
Receiving payouts from Fullscript If you’ve opted in to make a profit from patient orders placed through your dispensary, accumulated earnings w...
Tax exemption for wholesale purchases
Last modified: September 25, 2024
Practitioners Resale certification & eligibility Fullscript will not collect sales tax for wholesale orders where a valid resale certificate...
Archiving practitioners and staff members
Last modified: September 5, 2024
Overview Staff and store owners can archive accounts that are no longer affiliated with your clinic or business from the Staff settings page. Archived...
Switching between your linked accounts
Last modified: August 19, 2024
Overview Accounts sharing an email address are linked, meaning you’ll have a single login (email and password) for multiple accounts. Accounts a...
Adverse reactions and product complaints
Last modified: October 23, 2024
Reporting an adverse reaction or product complaint If you experience an adverse reaction or a product quality issue (e.g., unusual smell or texture, b...
Shipping heat-sensitive products
Last modified: September 19, 2024
Our warehouse pays special attention to the packing rules for all products we ship in accordance with our supplement quality control standards.
Patient account settings
Last modified: October 30, 2024
Video: Touring the patient account: Account settings Updating account information Updating your password Managing communication preferences Removing s...
I’m a practitioner. Why are my clients receiving a “Problem with store setup” error when trying to checkout?
Last modified: July 19, 2024
If your patients receive a “There is a problem with your practitioner’s store setup” error when attempting to place orders, there ma...
How do I enter a new shipping address?
Last modified: May 26, 2024
New shipping addresses can be entered at the shipping step in checkout. If there’s a problem with an address after placing your order, we may re...