Account activity and balance report
Last modified: July 17, 2024
Overview This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first succe...
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Backorders, out of stocks, and approximate restock dates
Last modified: September 9, 2024
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: &n...
Student dispensaries
Last modified: August 15, 2024
Overview: Supporting active students with student accounts Students working towards achieving a state or provincial-issued license at an accredited in...
Creating a lab recommendation
Last modified: September 10, 2024
Overview With labs on Fullscript, you can upgrade your practice’s lab management process to streamline all your ordering to a single platform, desig...
Can I change or cancel my order?
Last modified: July 18, 2024
We immediately send orders to our warehouses so they can be picked and packed as soon as possible. Unfortunately, that means we’re unable to sup...
Staff access: ordering and managing labs
Last modified: September 10, 2024
Overview We recognize the crucial role staff play in managing lab testing for their practice. That’s why we designed labs on Fullscript with sta...
Wholesale shipping policy
Last modified: July 24, 2024
The shipping rates here apply to wholesale orders placed by dispensary owners and affiliated practitioners.
I’m a patient. Can I place an order through chat support?
Last modified: July 25, 2024
Yes, we can! However, we can’t accept credit card numbers through chat at this time. If this is your first order with us, or there’s no ca...
Locating your Wellevate store data in Fullscript
Last modified: August 15, 2024
Overview: Locating Wellevate data to Fullscript This guide outlines which data you can find in your Fullscript account if you completed the migration ...
Refunds, cancellations and editing an order
Last modified: August 12, 2024
If you need to request a refund, cancellation, or edit to your testing order, please contact our support team. Our team will help you navigate the nex...