Patient shipping policy
Last modified: March 31, 2026
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
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Missing and damaged shipments or products
Last modified: April 27, 2026
Damaged products If your order arrives damaged, you can request a replacement or refund, and we’ll be happy to help. Qualifying damage includes brok...
Navigating your patient account
Last modified: March 31, 2026
Log in to your account! Select a page from the list below to learn how to use and navigate the platform, or watch the video for a guided walkthrough o...
Paying for your order
Last modified: April 9, 2026
We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases.
Student accounts and dispensaries
Last modified: May 1, 2026
A guide to setting up a student dispensary.
Labs billing and payment
Last modified: April 24, 2026
Fullscript offers flexible billing options for labs, so you can choose the method that fits your practice’s workflow. You’re never locked into a s...
Backorders, out of stocks, and approximate restock dates
Last modified: April 1, 2026
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: &n...
Account activity and balance report
Last modified: December 12, 2025
This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first successful pay...
Managing your shopping cart
Last modified: March 12, 2026
Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t carry over...
Return policy
Last modified: May 1, 2026
You can request a return for unopened products purchased within the last 30 days. Heat-sensitive items are eligible as long as they meet the requireme...