In-office ordering: Wholesale checkout experience

Practitioners

In this article:

Wholesale checkout
Order summary
Shipping details
Delivery method & payment
Submitting your wholesale order
Wholesale order confirmations & tracking details

 

Note: All orders placed before 3:00 pm eastern standard time will ship same business day. Orders placed after this cutoff, over the weekend, or on holidays will ship the following business day.

 

Wholesale checkout

When you're finished building your wholesale order, proceed to wholesale checkout to place your order for fulfillment. Select the shopping cart (  ), then click Go to checkout.

Selecting Go to checkout.

Tip! The number indicated on the shopping cart (   ) reflects the number of units in your cart, not the number of unique products.

 

Order summary

Review your cart on the Order summary page. Here, use the -/+ selectors to adjust the number of units to include in your order or select more options (  ) and click Remove to remove products from your order altogether.

After reviewing your cart, select Continue to shipping.

Reviewing your order in wholesale checkout and proceeding to the shipping address step.

Note: If you have a promotion code, select + Add promotion code and enter the code to apply it to your order.

 

Shipping details

If this is your first order or you're shipping to an address for the first time, select + Add new address. Wholesale orders should be shipped to a clinic location. Learn more! 

The shipping page in wholesale checkout. A shipping address must be entered to continue.

Note: Our Compliance team reviews every new address (at least once!) to ensure orders are shipping to an address affiliated with a clinic or office and intended for resale. 

 

Uncheck the Shipping & billing address are the same option to enter an alternate billing address if needed. When finished, click Continue to payment.

Entering your shipping address in wholesale checkout. 

 

Delivery method & payment

Now, select a delivery method of your choice! We offer standard and priority shipping. Free priority shipping is automatically applied to orders with a minimum subtotal of $250 before shipping fees and applicable taxes. See our wholesale shipping policy for rates and more details!

Choosing a delivery option in wholesale checkout.

Tip! See Heat-Sensitive Products for recommended shipping methods and other information related to heat-sensitive products.

 

Next, select a card to apply order charges to. The total cost will be charged to the selected payment method when the order is placed. Select from previously used, saved cards, or click + Add new card to add a new one. Cards are saved for future use once charged successfully. Learn more about managing saved payment methods. 

To add a new credit card, select + Add new card.

 

Shipping rates & additional taxes

Shipping rates are determined by your cart total before shipping fees and applicable taxes. 

If you're not tax-exempt, or if shipping fees are taxable within the state the order is being shipped to, additional taxes will be added to your order.

 

Submitting your wholesale order

At this stage, we highly recommend reviewing your order one more time before placing it. Using the breadcrumbs from the top-left of this page, you can navigate back to the Order summary, Shipping, and Payment pages of checkout to make changes.

When you're ready, select Place order to submit your order! The order total will be charged to the selected payment method immediately. Backordered items will ship when available and are refunded automatically to the original payment method if not shipped within 21 calendar days.

Clicking Place order to submit your order at the final step of checkout.

Warning! Once an order is placed, we're unable to cancel or make any changes. 

 

Wholesale order confirmations & tracking details

Once your order is placed, we'll display an order summary (see image below!) and send an order confirmation email to your inbox. 

As your order is packed and leaves the warehouse, shipment notification emails with your tracking number will be sent to your inbox. Your order may arrive in multiple shipments, depending on inventory availability at the time your order is placed.

You can also view your order status and tracking information from the Wholesale orders page in your account at any time.

An on-screen order confirmation displayed after successfully placing your wholesale order.