In-office ordering: Wholesale checkout experience

In this article:

Checking out
Order Summary
Shipping details
Delivery method & payment
Place your order
Order Confirmation

 

Note: All orders placed before 3:00 pm Eastern Standard Time are shipped out the same business day. Orders placed over the weekend or on holidays will be processed the next business day.

 

Checking out

Once you've found products and added them to your shopping cart, it's time to check out!

Select the shopping cart  icon then Go to checkout.

Selecting Go to checkout.

Tip! The number indicated near the   icon refers to the number of unique products in your cart, not the number of units.

 

Order summary

The order summary page is where you should review your cart before moving forward. Here, use the -/+ selectors to adjust the number of units you'd like to purchase of each product.

Once you've reviewed your order, select Continue to shipping.

Reviewing your order and continuing to shipping information.

Note: If you have a promotion code, select + Add promotion code to apply it to your order.

 

Shipping details

If this is your first order, or you're looking to ship your order to a new address, select + Add new address and enter your shipping details.

Selecting and adding a new shipping address

Note: When you use an address for the first time, your order will be held for our compliance team to review.  Read about wholesale address requirements here.

 

If your shipping and billing address are the same, select Continue to payment to head over to the next step!

Selecting Continue to payment

 

Delivery method & payment

Now select the delivery method of your choice! We offer standard, priority and overnight. Free priority shipping is offered on all orders over $250 (before shipping fees + applicable taxes). Learn more about our shipping policies and procedures here.

Choosing a shipping option

Tip! See Heat-Sensitive Products for recommended shipping methods and other information related to heat-sensitive products.

 

The delivery and payment page is where you will manage your payment methods.

Select the card you would like to use. If the card is not on file, click + Add new card and enter your credit card details.

To add a new credit card, select + Add new card.

 

Shipping rates

Shipping rates are determined by your cart total before shipping fees and applicable taxes. Shipping fees are not included in your shopping cart subtotal.

 

Additional taxes

If you're not tax-exempt, or if shipping fees are taxable within the state the order is being shipped to, additional taxes will be calculated.

 

Place your order

Once you have verified the items in your cart, as well as your billing and shipping address, select Place order.

Placing your order.

Warning! Orders can't be modified or canceled once placed.

 

Order confirmation

Once your order has been successfully placed, you will receive a confirmation email to your inbox.

You will also receive a pop-up that indicates your order number, number of packaged items, estimated delivery date, and your order total.

Your order confirmation.