In this article:
Wholesale order shipping rates
The shipping rates below apply to wholesale orders placed by dispensary owners and affiliated practitioners. Wholesale is available to US dispensaries only.
|Order subtotal —
Excluding shipping fees and applicable taxes
3-6 business days
2 business days
1 business day
|Orders under $249.99||$5.75||$8.75||$24.75|
|$250 - $499.99||FREE||FREE||$24.75|
|$500 - $1999.99||FREE||FREE||$74.75|
|$2000 - $4999.99||FREE||FREE||$194.75|
Note: Overnight shipping is currently unavailable due to extended delivery times reported by our couriers.
Order cutoff and processing times
Orders placed before 3pm EST on business days typically ship same day. Orders placed on weekends and holidays are processed the following business day.
Shipping address guidelines
Wholesale purchases are typically intended for resale to your patients and clients through your clinic or office. To ensure products are being distributed in alignment with our goals and brand requirements, these orders should be shipped to a verified healthcare practice or business.
Tip! See Wholesale shipping address requirements for more details.
Shipments are processed as soon as possible. As a result, we're often unable to cancel orders once they've been submitted.
If you need to return any products you have purchased from Fullscript, give us a call or email us, and we'll get the process started.
Products must be unopened and purchased within the last 30 days. Unfortunately, we cannot accept any heat-sensitive or reduced-price products* for return. See Refunds & Returns for more information.
Note: Wholesale purchases that received a supplier volume discount rate are final sale and ineligible for return. Some exceptions may apply. Contact our Customer Success team for more information.
Missing and damaged shipments or products
Please see Missing and damaged shipments or products for more information, including how to request a replacement or refund. Our Customer Success team is happy to help.
Note: If you're reporting damage, please save the original box and all of its contents.
Shipping heat-sensitive products
Certain products in the Fullscript catalog are heat-sensitive, including some probiotics and fish oils. These items can be perishable and are not eligible for return under our return policy. Heat-sensitive products that require a cold pack may arrive warm, but don't be alarmed. The pack usually stays cooler than outside conditions and continues to help keep the product cooler even after it melts.
For even more stability during the summer or when shipping to a warmer climate, we offer priority shipping (2 business days) to get products to you as quickly as possible.
While these products may be labeled as heat-sensitive, they are not heat-intolerant. Probiotics are often made to compensate for any bacteria losses during transit. This ensures the product you receive is every bit as effective despite any temperature changes. Please see Heat-Sensitive Products for more information.
Note: We have updated our shipping practices and no longer ship all heat-sensitive products with cold packs as our suppliers have advised this isn't necessary. Products are manufactured to withstand time in transit, including the time it takes for products to reach our warehouses and make a second trip to our customers. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products. Please refer to the product label for supplier storage instructions.