Tracking & delivery: Tracking your order (patients and clients)
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Fullscript is getting a facelift.
We’re slowly rolling out an updated platform to make ordering your favourite products easier. Click the image below if your prescriptions appear like this:
Learn more
Patients
In this article:
Tracking your order
Your order status
Partial shipments
Lost orders & other shipping errors
Tracking your order
As your order ships, we'll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notifications are sent to the email address you use to log into your Fullscript account.
Didn't receive an email? Log into your account and go to your Order history page. Select an order number then click Track shipment to track the shipment on the courier's website (UPS, USPS, or Canada Post).
Video: How to track your order
Note: Orders ship within 1 to 2 business days; this depends on when the order is placed, the shipping method selected, and the destination address. Please refer to the delivery window displayed in the checkout at the time your order is placed for a delivery estimate. For US orders, products that are on backorder at the time your order is packed will ship as they become available and we'll send a shipping confirmation email to your inbox with tracking information.
Your order status
From your Order history, select a past order to see its progress. From here, we'll let you know when it's begun processing, shipped, delivered, and if your order has run into any challenges along the way, such as a problem with your payment or a shipping error.
Checking the status of an order.
Note: If you come across an error with your order before we do, please reach out to our Customer Success team.
Partial shipments
Your order may arrive in multiple shipments. This generally occurs when your order couldn't be fulfilled by a single warehouse or products in your order were out of stock at the time your order was fulfilled.
Shipment notification emails are sent to you every time a shipment leaves our warehouse. They list which products are on their way and include a Track my package button to help you track your order on the courier's website.
These emails also communicate how many shipments we're sending to fulfill your order with options to track each package that has shipped to date as they make their way to their destination.
An order shipped in multiple shipments.
Lost orders & other shipping errors
If you have concerns surrounding the whereabouts of your order, make sure to check its status and tracking history on the courier's website. You can also check its status and tracking information on your Order history page by selecting the order number.
If you find out that something has happened to your order, please submit the problem with your order form where you can request a replacement or refund. Our Customer Success team will be happy to assist.
An order that has experienced a shipping error.