Autoship: Autoship with Fullscript: How it works

Patients

In this article:

About autoship
Scheduling autoship orders
Your first autoship order
Shipping information & frequency
Payment details
Out of stock products
Emails & notifications

About autoship 

Autoship is a flexible, automated refill service that allows you to schedule recurring orders, making it easier to follow your supplement plan without adding to your to-do list.

Here's what we need to automatically ship products that follow a schedule that works best for you:

1. The products and quantities you'd like shipped
2. Your preferred shipping frequency
3. Your shipping address
4. Your payment information

Scheduling autoship orders

You can schedule products on Autoship from the catalog, your plans, the Autoship page in your account, or the shopping cart while placing an order. See How to schedule refills with Autoship for help setting up your go-to products on autoship. 

Your first autoship order

Here's what you should know ahead of your first autoship order:

✔  You will receive two reminder emails before your first ship date; an email one week before your first ship date and an email the day before your first ship date. These emails include a summary of the products that will be included in the order and your order total.

✔  An automated confirmation email, including a summary of the order and associated charges, is sent every time an order is placed.

✔  Your payment method is charged only when an order is placed.

✔  You can make changes to your Autoship orders before their ship date by going to the Autoship page in your account.

✔  When setting up new Autoship order(s) from the Autoship page, an order is not placed right away.

Shipping information & frequency

Shipping methods & rates

Free shipping is available for orders meeting the free shipping threshold in their region. Please view our Shipping policy for rates, delivery estimates, and shipping practices.

Autoship orders containing shelf-stable products only are shipped with our standard shipping option and are delivered in 4-7 business days from the order date.

Shipments containing one or more heat-sensitive products are shipped with our priority option and are delivered in 1-3 business days from the order date. This is to reduce time in transit and avoid long-term exposure to potentially warm and damaging environments.

Note: Under the recommendation of our suppliers, not all heat-sensitive items ship with an ice pack as these products are manufactured to withstand time in transit and short-term heat exposure. Long-term storage continues to be the primary factor in maintaining the quality and efficacy of these products. Please refer to product labels for storage instructions.

Your shipping address

We'll ship your order to the shipping address selected under the Shipping & billing heading on the Autoship page. An address must be provided to activate autoship. 

Updating the shipping address from your Autoship page.

Selecting a shipping frequency

We'll ship orders following the shipping frequency selected. The default frequency is every 30 days. You can modify this frequency from the Edit shipment menu as needed. Simply click the options menu (  ), then Edit order frequency. Frequencies range from every 2 weeks to six months.

Managing shipping frequency from the autoship page.

Payment details

Charges will be applied to the card selected under the Payment method heading on the Autoship page. Here, you can select a saved payment method or add a new card.

Adding a new payment method to your Shipping & billing details.

Note: We cannot transfer charges to an alternate payment method once an order is placed.

Out of stock products in your autoship orders

Orders shipping within the US 🇺🇸

• Backordered products are included in Autoship orders and are charged immediately when your order is processed. These products will ship separately (when they return to stock) and are automatically refunded if they don't return to stock within 21 calendar days.
• Unavailable and out of stock products can't be included in autoship orders since they're longer-term supply issues without a restock date from the supplier. Though these products won't be included in orders placed while products are unavailable/out of stock, they'll stay on your shipment schedule to be included in future orders when they're available again.

Orders shipping within Canada 🇨🇦

• Unavailable and out of stock products aren't supported in orders shipping within Canada. Products with these statuses aren't included in Autoship orders but will remain on your Autoship schedule to be retried on your next ship date.

Emails & notifications

When you activate Autoship, you can expect to receive the following emails: 

• Autoship order reminders: Reminder emails are sent one week before your first ship date and the day before your first ship date.
• Order confirmations: Order confirmations with every successful order. These communications include your order number, products ordered, and total charges.
• Shipment confirmations: Sent when your shipment(s) leaves the warehouse. 
• Order failure notifications: If your autoship order fails, we'll send an email communicating what went wrong and how to fix it.