Securing your patient account with multi-factor authentication (MFA)

Keep sensitive information between you and your practitioner by adding multi-factor authentication (MFA) in a few quick steps! Get peace of mind knowing that your health and financial data is protected by an added layer of security on Fullscript.

You can choose between one of two security methods:

• Authentication app (recommended): Download an authentication app, such as Google Authenticator, Microsoft Authenticator, LastPass Authenticator, Twilio Authy Authenticator, etc. to receive one-time login codes.
• SMS: We’ll send a text with an authentication code to the phone number associated with the account.
• Email: We’ll send an authentication code to the email address you use to access your Fullscript account.

Setting up multi-factor authentication from your Account settings

To set up multi-factor authentication:

1. Click your avatar or initials from the navigation bar.
2. Click My account.
3. Under Password, find multi-factor authentication and click Set up.

   

4. Then, choose the security method you want to use and follow the on-screen instructions.

Enabling multi-factor authentication: Authenticator app option

You can choose to enable multi-factor authentication and log in with one-time codes generated by an authenticator app, such as Google Authenticator, Microsoft Authenticator, LastPass Authenticator, or Twilio Authy Authenticator.

To enable multi-factor authentication using an authenticator app:

1. After clicking Set up in your Account settings, select Use an authenticator app.
2. Click Next.
3. Download or open the authenticator app on your mobile device.
4. Back in Fullscript, click Next.

   

5. Using your mobile device, scan the QR code or manually enter the code in your authenticator app.
6. Enter the one time code from the app in the One time code field.
7. Click Next.

   

8. Copy your backup code or take a screenshot of it and store it in a private folder on your device.

9. Then, click Done.

Enabling multi-factor authentication: SMS option

You can choose to enable multi-factor authentication and log in with one-time codes sent to your phone via SMS.

To enable multi-factor authentication using SMS:

1. After clicking Set up in your Account settings, select Use text message.
2. Click Next.
3. Enter your mobile number.
4. Click Send code.

   

5. Enter the code sent to your mobile device and select Next.

   

6. Copy your backup code or take a screenshot of it and store it in a private folder on your device.

7. Click Done.

Enabling multi-factor authentication: Email option

To enable multi-factor authentication using your login email:

1. After clicking Set up in your Account settings, select Use the email linked to your Fullscript account.
2. Click Next.
3. An email with a one-time code will be sent to your email address. Go to your inbox and open that email.
4. Copy the code from the email and input it in the One time code box for step 2.
5. Click Next.

   

6. Copy your backup code or take a screenshot of it and store it in a private folder on your device.

7. Click Done.

Multi-factor authentication on iOS and Android

You can’t enable or disable multi-factor authentication in the mobile app. To manage your MFA settings, log in through a web browser on your desktop or mobile device. If your device supports FaceID, you can use it to bypass MFA during sign-in.