Quest Diagnostics experience

Overview

We partner with Quest Diagnostics to offer a fast and affordable blood lab testing experience. Easily access your Quest order and schedule your blood draw directly from your Fullscript account with guided steps to help you through the entire process. Everything you need to get started with your testing is available digitally, so you won’t have to wait for a physical test kit. In this guide, you’ll learn everything you need to know about completing your Quest testing and accessing your results.

Does your order contain testing from Diagnostic Solutions, Doctor’s Data, Precision Analytical (DUTCH) or Genova? Learn more about the specialty lab testing experience. 

Pay for your testing

After your provider creates your testing recommendation, you’ll receive an email with a link to view their plan.

If your provider has not paid for your testing upfront, you will first complete payment through a secure checkout process right from your Fullscript account. Use our checkout and payment guide for detailed step-by-step instructions.

Quest Digital Requisition Form 

Once you or your provider completes payment, you’ll receive an email from us letting you know that your digital Quest requisition form is ready in your Fullscript patient account. Your digital requisition form includes information about you, your provider and the testing ordered. It can take up to 24 hours to generate, but typically you’ll receive the link to your digital requisition form within 1 hour. 

Your digital requisition form is all you need to schedule your blood draw with Quest. 

You can print the form or show the digital version by navigating to Labs, clicking View Details, and choosing View requisition.  

Schedule your blood draw 

Once you have access to your Quest requisition form, you’re ready to schedule your blood draw. You’ve already paid the $10 Quest blood draw fee during checkout, so there’s no further payment due when scheduling your appointment or when you arrive at the Quest center.

We strongly recommend scheduling an appointment instead of walking into a Quest location to minimize your wait time. Patients who schedule appointments are seen before walk-ins. If you do choose to walk-in, note that Quest draw centers tend to be busiest in the mornings. 

Follow these steps to schedule your Quest blood draw appointment:

1. In the Labs section, find your test and choose View Details. Then click Book appointment. 

2. This will bring you to Quest’s website. Click Schedule appointment to begin the process. 

3. A pop-up will appear prompting you to sign in to your account. Click Continue as a guest.

4. In the next screen click asking about reason for visiting, simply select All Other Tests.

5. Enter your zip code or location and view all of your local Quest locations sorted by those closest to you. Each location will include the street address, phone number and their available appointment times.

6. Once you’ve selected your appointment time and location, fill out your information including your demographics, address and contact information.

7. Under the Insurance section, select “The person being tested doesn’t have insurance,” regardless of whether you do or don’t have insurance. You’ve already paid for your testing. This selection ensures Quest processes your appointment properly. 

8. Click Schedule appointment to finish scheduling your appointment.

9. After you complete this step, you’ll receive an email confirmation from Quest with all the details for your appointment. This email includes a QR code to check-in from your mobile device on the day of your appointment. If you opted into receiving email or text reminders, you’ll receive this QR code again close to your scheduled time.

Use the Change or cancel appointment button to adjust your appointment at any point.

Scheduling a blood draw in Arizona

The process will look different if you are in Arizona. Click here to access the steps if you are in Arizona and are looking to schedule an appointment.

Prepare for your test

Once you schedule your appointment, it’s time to begin thinking about how to prepare for your test.

You’ll be able to find all your testing instructions right in your Fullscript account by navigating to Labs and clicking View Details. If your provider has included any special instructions for you around testing preparation, such as stopping a supplement or medication, you’ll also be able to view their personalized message here. 

For certain blood tests, you may need to fast for up to 8 hours before your blood draw. You’ll see this noted in your instructions if this is the case. Fasting means you shouldn’t eat or drink anything except plain water during the fasting time noted.

Avoid waiting until the day of your blood draw appointment to determine if you need to fast, as this could lead to rescheduling your appointment or receiving inaccurate results. If you’re unsure whether fasting is required, reach out to Fullscript support and we’ll be happy to help you.

If fasting is a challenge, book your appointment for early in the morning and bring a drink and snack with you to enjoy afterward.

Blood draw appointment

On the day of your blood draw, you’ll need to bring a form of ID and either your printed requisition form or a device to show the digital version when you arrive at the draw center.

To check-in for your appointment, you can use the QR code from your email or text appointment reminder or use the kiosk screen inside the building.

When the phlebotomist calls your name, they’ll confirm your identity and then proceed to draw your blood.

You’ve already paid for your testing and the blood draw, so there’s no payment due at the time of your appointment.

Monitor your test status

Congrats, you’ve completed your Quest testing! Quest will now process your sample.

At any point during the testing process, access your test status right from your Fullscript account by following these steps:

• Sign into your Fullscript account.
• Navigate to the My Health section at the top.
• Choose the Labs tab.
• Find your ordered test and view the current status
• Choose View Details to see the complete status timeline with dates under Test History.

Quest test status changes you may see: 

• Requisition pending: Your Quest digital requisition form is being prepared.
• Requisition ready: Your Quest digital requisition form is ready to view or print. 
• Processing at lab: Quest is processing your sample. 
• Partial results available: Some of your testing results are ready to be viewed.
• Results available: All test results are available.

Questions about your testing status? Reach out to our support team.

View your results

Sample processing times vary for each individual Quest biomarker. We’ll notify you by email once your provider has reviewed the results. You’ll also have access to your lab testing results in the Labs section of your account by clicking View Details next to the test.

Troubleshooting and reaching support

If something goes wrong along the way, our team of lab experts will help you troubleshoot to get you back on track. 

Reach out to our team if you have any questions about the following: 

• Your Quest testing instructions 
• Finding your digital requisition form 
• Scheduling your blood draw 
• Viewing your results