Lab testing with Fullscript explained

Overview

Fullscript works directly with lab companies to make the lab testing experience fast and simple. After your provider recommends testing, our support team will guide you through every step of the process, from paying for your testing to receiving your results. Our mission is to make your lab testing experience as effortless as possible so you can get answers faster and focus on what matters most: your health.

Age and state restrictions

During our initial launch of labs on Fullscript, age and state restrictions apply and may be subject to change. Currently, these restrictions are:

• Only adult patients 18 and older are eligible for labs testing.
• Patients in the following states are not eligible for labs testing: NY, NJ, RI, and HI.
• Patients in offshore US territories aren’t eligible for labs testing.

If you have questions about these restrictions please contact our support team for assistance.

How the lab testing process on Fullscript works

Ready to start? Here’s what happens when your provider recommends tests:

1. Review your recommended lab tests 

After your provider creates a plan with testing, you’ll receive email and text notifications. These notifications will include a link to view your recommended lab tests in your Fullscript account.

2. Payment

If your provider hasn’t already paid for testing, you’ll add your test(s) to your cart and checkout.

3. Receive your test kit or digital requisition

For specialty labs: Diagnostic Solutions, Precision Analytical (DUTCH), Genova, 3X4 Genetics, and Doctor’s Data all involve shipping a physical test kit to your door. You’ll receive an email with the estimated arrival date and a link to track your package within one business day of your order.

For Quest bloodwork: You’ll receive an email with a link to your digital order form (requisition) and instructions on scheduling your blood draw at a nearby Quest location. You can print or show the digital requisition form at your blood draw appointment. Everything you need will be available in your Fullscript patient account – no physical kit required.

4. Complete your testing (with help from us)

Log in to your Fullscript account for personalized instructions on collecting your sample, filling out your requisition form, and sending your physical test kit back to the lab (if applicable). Our support team is here to help throughout this process so you can complete your testing and stay on track with your plan!

5. Access your results

After the lab processes your samples, your results will be sent to your provider and will be available in the Labs section of your Fullscript account.

When to contact Fullscript support or your provider

Our lab experts are here to guide you through the testing process. Contact Fullscript directly if you have questions about: 

• Payment or billing 
• Shipping and tracking 
• Accessing your Quest digital requisition 
• Test preparation and collection instructions 
• Filling out your requisition form 
• Scheduling your blood draw 
• Shipping your test kit back to the lab 
• Navigating your account 
• Finding results 

Your provider and their practice will continue to be your clinical resource if you have any specific questions about: 

• Preparing for your test as it relates your unique medical history or specific medication/supplement prescriptions
• Any additional testing requests 
• Interpreting and understanding your test results 
• How to schedule a follow-up to review your lab test results

Not sure who to contact? Contact Fullscript first, and we’ll direct you to your provider if needed.

How to contact Fullscript support

To contact our world-class customer support team, click here or send us an email!