Dispensary and individual patient discounts

Providers can choose to earn a margin on patient orders through their dispensary. This gives them the flexibility to offer discounts—both at the dispensary level and to individual patients. These discounts can be combined but can’t exceed the regional maximum: 35% in the US and 25% in Canada.

Patients of no-profit dispensaries receive a 10% discount on all products automatically. This discount can’t be adjusted.

Extendable discounts

The following discounts are available on profit accounts only. They can be combined and will lower the margin you earn on patient orders. Discounts apply to all products at MSRP and can’t be limited to specific brands or products.

These discounts can be updated at any time:

• Individual patient discount: Set a custom discount for specific patients when adding or importing them, or from their profile at any time.
• First-order discount: Offer extra savings on a patient’s first product order only.

These discounts are locked when a Fullscript-run patient promotion is active, but can otherwise be updated at any time.

• Dispensary-wide discount applies to all patients in your dispensary — change it here!
• Auto refill discount: Applies to scheduled auto refill orders. This can help encourage auto refills and improve patient adherence.
• Promotional discounts: These are automatically applied during Fullscript-run patient promotions for all patients in your dispensary and turn on or off with the promotion dates.

Setting a dispensary discount

You can update your dispensary discount at any time. It applies to all patients in your dispensary, with changes reflected in their accounts right away. Discounts aren’t applied retroactively to orders placed before the update.

To adjust your dispensary discount:

1. Click Settings in the left-hand navigation.
2. Click Financials and discounts.

3. In the Manage discounts section, scroll to the Dispensary discount heading.
4. Select the menu next to All orders and select the base discount (%) to apply to all patient orders placed in your dispensary. Discounts are stackable but can’t exceed the maximum in your region: 35% for US dispensaries; 25% for Canadian dispensaries.

5. Review the selected discount and the profit you’ll earn. Click Save to apply your changes. Discounts update for patients right away and won’t affect past orders.

Offering first order discounts to patients

Store owners can set a first-order discount at the store level from the Financials and discounts page in Settings.

1. Click Settings in the left-hand navigation.
2. Click Financials and discounts.
3. Under Stackable discounts, adjust First order discount.
4. Click Save.

Profit margin v. patient discount example

Increasing your profit margin decreases the dispensary-wide patient discount and vice versa. Consider this example:

• If a US dispensary sets the dispensary discount to 20%, they’ll earn a 15% profit margin.
• If the dispensary discount is decreased to 15%, the profit margin increases to 20% immediately. 

Providing individual patient discounts while creating new patients

Unlike a dispensary discount, providing an individual patient discount won’t impact any other patient’s discount in your dispensary. You can activate individual patient discounts as patients are created or by editing an existing patient’s profile.

To extend an individual patient discount while creating a new patient, click the Patient discount dropdown and select the percentage (%) discount you’d like to offer the patient.

Click Create patient to complete the patient profile, and the individual discount will be applied.

Adjusting individual discounts for existing patients

To adjust a patient’s discount:

1. Go to the Patients tab.
2. Search for and select the patient you’d like to update.
3. Click Patient details.

4. Click Edit next to Patient details.
5. Under Discounts, select a new discount percentage in the Patient discount dropdown.

6. Click Save.

The patient experience: How discounts are displayed

Discounts are actively displayed in patient accounts using flags and banners. Additionally, the retail price for each product will appear slashed out, with the discounted price to the right of it. See the images below for examples of where and how discounts are displayed to patients in their accounts.

On the product information page:

In the shopping cart:

In the catalog (if available):