Last modified: December 11, 2024
Auto refills with Fullscript: How it works
Patients
Overview
Auto refills are a flexible, automated service that allows you to schedule recurring orders, making it easier to follow your plan without adding to your to-do list.
Here’s what we need to automatically ship products that follow a schedule that works best for you:
- The products and quantities you’d like shipped;
- Your preferred shipping frequency;
- Your preferred delivery method;
- Your shipping address;
- Your payment information.
Note:
When you register for auto refills, you expressly acknowledge and agree that your provider is automatically authorized to charge you for orders according to your chosen delivery schedule until you cancel. Read more about our Auto refills Terms and Conditions.
Video: Auto refills support
Your first auto refill order
Here’s what you should know ahead of your first auto refill order:
✔ You will receive two reminder emails before your first ship date; an email one week before your first ship date and an email the day before your first ship date. These emails include a summary of the products that will be included in the order and your order total.
✔ An automated confirmation email, including a summary of the order and associated charges, is sent every time an order is placed.
✔ Your payment method is charged only when an order is placed.
✔ You can make changes to your auto refills before their ship date by going to the Auto refills page in your account.
✔ When setting up new auto refills from the Auto refills page (or the Orders page in the iOS/Android app), an order is not placed right away.
Emails & notifications
When you activate auto refill, you can expect to receive the following emails and notifications:
Note:
Patients will only receive push notifications if they have the mobile app downloaded and push notifications enabled.
- Auto refill reminders: Reminders are sent via email (and via push notification in some instances) one week before your first ship date and the day before your first ship date.
- Order confirmations: Order confirmations are sent with every successful order. The email confirmation includes your order number, products ordered, and total charges.
- Shipment confirmations: Sent when your shipment(s) leaves the warehouse.
- Shipment out for delivery: Sent when the courier notifies us that your shipment is on the truck for delivery.
- Auto refill failure: We’ll let you know if we have any trouble processing an auto refill order and which products were impacted.
- Auto refill updated: If you make a change to your auto refills (including skipping, changing the frequency, ordering now) we’ll confirm the change via email.
Terms and conditions
When you sign up for Auto Refills, here’s what you’re agreeing to:
- Authorization: By enrolling, you’re giving your provider permission to process recurring charges for your selected products based on your schedule. This will continue until you cancel.
- Payment Details: We’ll only charge your payment method when your order is processed for shipping. Your total includes the cost of products, shipping, and any applicable taxes.
- Making Changes: You can update your Auto Refills anytime—add products, adjust quantities, or change your delivery schedule. Keep in mind, changes may impact your next shipment.
- Cancel Anytime: If you need to cancel, be sure to do it at least 24 hours before your next shipment to avoid being charged.
- Product Availability: If a product is out of stock, we’ll notify you and help you adjust your order to find alternatives or update your schedule.
- Delivery Note: Delivery schedules depend on product availability and shipping conditions. We’ll do our best to make sure everything arrives on time.
For more details, check out our Fullscript Terms of Service.
More about auto refills
If you’re looking for more information about auto refills, visit some of our other articles:
- Adding products to auto refills: Learn how to add products to new or existing auto refills.
- Managing your auto refill shipping and payment: Manage the shipping and billing information for your auto refills.
- Managing your auto refill schedule: Learn how to reschedule, skip, or consolidate your auto refill orders.
- Canceling scheduled auto refills: Find out how to cancel or postpone your auto refills.